Joshua Quiambao
Customer Support Agent
Olten
Summary
I'm an energetic and adaptable person with a passion for delivering exceptional service in a fast-paced, multinational environment. Dedicated to resolving issues efficiently and effectively across various platforms including email, live chat, social media, and phone. Seeking a remote position that allows for flexibility while traveling, while contributing to the success of Consumer Electronics and E-commerce companies.
Qualities:
- Excellent communication skills across multiple channels
- Strong problem-solving abilities
- Calm under pressure
- Detail-oriented and organized
- Quick learner and adaptable to new technologies
Goals:
- Provide outstanding customer service experiences
- Improve resolution times and customer satisfaction metrics
- Grow professionally within the remote work environment
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Social Media Marketing Consultant
Self-employeed
Olten
02.2023 - Current
- Managed multiple client accounts simultaneously, ensuring timely communication and project delivery.
- Provided ongoing support post-campaign launch through continued monitoring of performance metrics and making recommendations based on data analysis.
- Analyzed performance metrics to identify areas for improvement and adjust marketing tactics accordingly.
- Generated leads for sales teams through targeted advertising and strategic partnerships on social platforms.
- Participated in client meetings to ascertain needs and requirements and determine courses of action to help clients be successful.
- Corresponded weekly with clients to discuss campaign strategy and ways to improve engagement for social media marketing activities.
Registered Nurse
Kantonsspital Olten
Olten
08.2021 - 12.2023
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Assisted in training and mentorship of new nursing staff members, contributing to positive work environment and high-quality patient care.
- Served as preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Education
Diplomierter Pflegefachmann HF - Nursing
Höhere Fachschule Für Gesundheit & Soziales
Aarau, Schweiz 09.2018 - 09.2020
Skills
Campaign Management
undefinedTimeline
Social Media Marketing Consultant
Self-employeed
02.2023 - Current
Registered Nurse
Kantonsspital Olten
08.2021 - 12.2023
Diplomierter Pflegefachmann HF - Nursing
Höhere Fachschule Für Gesundheit & Soziales
09.2018 - 09.2020
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