Joshua Quendangan
Law Graduate
Pulilan
Summary
Dynamic professional with a proven track record in customer service at Convergys, excelling in empathy and communication. Adept at fostering client relationships and enhancing satisfaction. Strong organizational skills and proficiency in Microsoft Office complement a dependable, team-oriented approach, ensuring effective collaboration and successful outcomes in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Buy and Sale
Self- Employed
01.2016 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
CSR
Convergys
10.2014 - 03.2015
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
J.D. - Law
MLQU
Quezon City, Metro Manila, Philippines 04.2001 -
Education- Uniting -
LCUP
Malolos, Province Of Bulacan, Philippines 04.2001 -
Bachelor of Science - Aircraft Maintenance And Technology
Patts College of Aeronautics
Paranaque City, Province Of Rizal, Philippines 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
MS office
Verbal communication
Supervision and leadership
Excellent communication
Organization and time management
Calm under pressure
Dependable and responsible
Document preparation
Certification
[Tesol ] License - [N/A]
Timeline
Buy and Sale
Self- Employed
01.2016 - 06.2017
CSR
Convergys
10.2014 - 03.2015
J.D. - Law
MLQU
04.2001 -
Education- Uniting -
LCUP
04.2001 -
Bachelor of Science - Aircraft Maintenance And Technology
Patts College of Aeronautics
04.2001 -
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