JOSHUA MATARANDO, MPA
VIRTUAL ASSISTANT
Caraga
Summary
Highly organized and detail-oriented professional with Master’s Degree in Organizational Management and experience in administrative support and customer service seeking a Virtual Assistant role. Adept at managing multiple tasks simultaneously, utilizing strong communication skills, and employing advanced proficiency in technology to ensure efficient and effective virtual assistance. Committed to delivering exceptional support and driving success for clients through meticulous attention to detail and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Internal Auditor (I.S.O. 1990:2015)
Local Government Unit of Caraga
04.2024 - Current
- Produced audit reports.
- Documented recommendations to improve internal controls.
- Identified and reported audit issues.
Client Satisfaction Representative
Local Government Unit of Caraga
04.2024 - Current
- Provided feedback on customer interactions, identifying areas for improvement within company policies or procedures.
- Achieved positive results by actively seeking solutions that aligned with company values and client expectations.
- Recognized for exceptional performance during quarterly reviews, highlighting commitment to delivering excellent customer service experiences.
Youth Development Officer- III
Local Government Unit of Caraga
04.2024 - Current
- Organized workshops and training sessions aimed at developing essential life skills in young people, such as communication, leadership, and problemsolving.
- Enhanced youth engagement by developing and implementing innovative programs tailored to their interests and needs.
Personal Secretary of the CEO
JROG Marketing
02.2022 - 07.2022
- Handled confidential information with discretion, maintaining trust among high-profile clientele.
- Maintained executive''s calendar, coordinating meetings and events for optimal time management.
Marketing Assistant and Branch Secretary
Motortrade
01.2020 - 01.2022
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
Customer Service Representative
Ypostirixi
07.2019 - 12.2019
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
Education
Master in Public Administration - Organizational Managament
SOUTHERN PHILIPPINES ACADEMY COLLEGE, INC.
Datu Piang, Maguindanao 04.2001 -
Bachelor of Science - Business Administration Major in Financial Management
DAVAO ORIENTAL STATE UNIVERSITY
Mati, Province Of Davao Oriental, Philippines 04.2001 - 04.2019
Skills
- Clear Communication
- Interpersonal
- Adaptability
- Detail Oriented
- Customer service
- Microsoft office
- Calendar management
- Meeting scheduling
- Problem-solving
- Time management
- Typing
Certifications
Certificate of Bookkeeping
Davao Oriental Staten University, 2019
Timeline
Internal Auditor (I.S.O. 1990:2015)
Local Government Unit of Caraga
04.2024 - Current
Client Satisfaction Representative
Local Government Unit of Caraga
04.2024 - Current
Youth Development Officer- III
Local Government Unit of Caraga
04.2024 - Current
Personal Secretary of the CEO
JROG Marketing
02.2022 - 07.2022
Marketing Assistant and Branch Secretary
Motortrade
01.2020 - 01.2022
Customer Service Representative
Ypostirixi
07.2019 - 12.2019
Master in Public Administration - Organizational Managament
SOUTHERN PHILIPPINES ACADEMY COLLEGE, INC.
04.2001 -
Bachelor of Science - Business Administration Major in Financial Management
DAVAO ORIENTAL STATE UNIVERSITY
04.2001 - 04.2019
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