JOSHUA MARIE D. ALVARAN
Cavite City
Summary
Customer Service Professional with 5+ years of experience in BPO, hospitality, and food service industries, providing professional and efficient customer support in fast-paced, high-volume environments. Experienced in handling customer inquiries, resolving complaints, processing transactions, and addressing customer concerns while maintaining a positive and professional attitude. Skilled in communication, problem-solving, active listening, POS operations, and cash handling, with a strong commitment to customer satisfaction and service quality. Able to multitask, adapt to changing situations, and work effectively both independently and as part of a team.
Overview
9
9
years of professional experience
Work History
Barista
STARBUCKS COFFEE PHILIPPINES
03.2023 - 09.2026
- Served customers with prompt, friendly service in a fast-paced retail environment.
- Prepared beverages according to company standards and procedures, maintaining consistency across every drink.
- Maintained cleanliness, food safety, and daily store operations to support a well-run service area.
- Supported inventory control and stock management to keep supplies available during busy service periods.
- Collaborated closely with team members during peak business hours to keep service moving efficiently.
- Earned Global Coffee Master certification and Partner of the Month recognition twice for dependable performance.
Customer Service Representative
OPTUM GLOBAL SOLUTIONS (PHILIPPINES)
05.2022 - 03.2023
- Resolved customer inquiries daily through clear, professional communication and timely issue handling.
- Documented customer interactions accurately in internal systems while supporting orderly case follow-up.
- Applied company policies and data privacy standards consistently across customer interactions and case handling.
- Met quality assurance and productivity targets through consistent follow-through and careful service execution.
- Collaborated with internal teams to resolve customer concerns and complete complaint resolution more efficiently.
- Handled customer inquiries and complaints with calm, professional communication to support positive service experiences.
Team Member
KENNY ROGERS ROASTERS PHILIPPINES
05.2017 - 01.2020
- Handled cash transactions daily and balanced registers with careful, accurate cashiering.
- Processed guest orders while maintaining prompt, accurate service during peak periods.
- Delivered friendly customer service, resolved routine guest questions, and supported complaint resolution at the counter.
- Prepared food items accurately, coordinated order fulfillment, and kept pace with team workflow.
- Maintained food safety and sanitation standards across kitchen and dining areas during busy service periods.
- Supported daily restaurant operations by restocking, organizing tasks, and adapting quickly to changing priorities.
- Entered orders and transaction details accurately in POS systems, supporting clean records and smooth handoffs.
Education
Bachelor of Science - Hospitality Management
Saint Michael's College of Laguna
03-2017
Skills
Customer service
Complaint resolution
Order processing
Customer support
Team collaboration
Guest relations
Active Listening & Effective Communication
Service Quality & Customer Satisfaction
POS system
Cash handling
Data entry
Quality assurance
Inventory control
Customer issue resolution
Complaint and de-escalation handling
Phone, Email & Chat Support
Insurance & Benefits Support
Claims & Billing Inquiry Assistance
Timeline
Barista
STARBUCKS COFFEE PHILIPPINES
03.2023 - 09.2026
Customer Service Representative
OPTUM GLOBAL SOLUTIONS (PHILIPPINES)
05.2022 - 03.2023
Team Member
KENNY ROGERS ROASTERS PHILIPPINES
05.2017 - 01.2020
Bachelor of Science - Hospitality Management
Saint Michael's College of Laguna