Joshua Mangali
Caloocan City, Metro Manila
Summary
Resourceful customer service representative who consistently meets and exceeds productivity goals. Proven capacity to provide a quality solution. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
2
2
years of professional experience
Work History
Customer Resolution Specialist
Teleperformance Greenfield
Mandaluyong City, Metro Manila
02.2023 - 06.2024
- Provided accurate and fair solution for dispute and chargeback.
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Leveraged strong negotiation skills to reach mutually beneficial solutions for both the company and its customers.
Customer Service Representative
Teleperformance Green Field
Mandaluyong City, Metro Manila
10.2022 - 02.2023
- Address customer service inquiries in a timely and accurate fashion.
- Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Can work under pressure without affecting the Kpi
- Achieve a customer satisfaction rating of 95% within three months, exceeding the corporate target.
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
Education
Bachelor of Science -
University of Caloocan City
Caloocan City, Metro Manila, Philippines06.2022
Skills
- Problem solver
- Troubleshooting
- Service and support
- Documentation and reporting
- Computer software savvy
- Zendesk and Live Agent proficiency
- Customer service
- Conflict resolution
- Critical thinker
Timeline
Customer Resolution Specialist
Teleperformance Greenfield
02.2023 - 06.2024
Customer Service Representative
Teleperformance Green Field
10.2022 - 02.2023
Bachelor of Science -
University of Caloocan City