Joshua Malupa
Subject Matter Expert
City of San Fernando
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. I want to excel in this field with hard work, perseverance and dedication.
Professional with deep expertise in subject matter, prepared to drive impactful outcomes. Proven ability to deliver results through collaborative teamwork and adaptability. Skilled in research, analysis, and effective communication. Known for reliability and strong focus on meeting organizational goals.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Subject Matter Expert
IQor SM Clark
11.2024 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Collections Specialist
Remote Employee BPO Phils Inc.
03.2024 - 09.2024
Teammate
TaskUs
03.2023 - 03.2024
- (Accounts Payable E-commerce)
SENIOR AGENT
iQor
11.2022 - 02.2023
- -T-Mobile Overflow NMA
Technical Support Representative
Universal Access Systems Solutions Inc.
05.2022 - 11.2022
- (Converge ICT Solutions Inc.)
Concentrix
08.2021 - 04.2022
- CrickerWireless (TelcoAccount)
Performance Specialist
EastWest BPO Inc.
01.2018 - 08.2021
- Non-Voice/Avatar Agent - Pre-qualifying and transferring leads to the License Agent
- Sales Account EDJ Source Philippines - Doing outbound sales calls - Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in
- Order Entry (Victorian Trading Company) - Directly involved in the order taking and order placing process while dealing with the request courteously and efficiently
- Yodel-Voice Account Double Verification - Medicare Health Insurance - Final Expense Insurance - Credit Repair - Auto Insurance
- Angel Alert Collections - Collecting real-time payments, doing payment arrangements, and soft retention
Education
Bachelor of Science - Accountancy
Don Honorio Ventura Technological State University
Bacolor, PampangaHigh School -
Macario B. Asistio Sr. High School (Main Campus)
Caloocan, PampangaElementary School -
Malinta Elementary School
Skills
Adjustment posting
Training and mentoring
Strategic thinking
Strong analytical skills
Innovative mindset
Deep expertise
Problem-solving abilities
Task prioritization
Analytical skills
Team collaboration
Time management
Excellent communication
Decision-making
Process analysis
Certification
Six Sigma Yellow Belt, 03/01/20, VMEdu Inc.
Personal Information
- Age: 26
- Place of birth: Pampanga
- Height: 5'5"
- Weight: 60 kg
- Citizenship: Filipino
- Date of birth: 09/28/98
- Gender: Male
- Marital status: Single
- Religion: Catholic
References
- Justin Villanueva, 09477761883, Operations Manager, T-Mobile
- Cynthia P. Dagle, 09994850579, Site Director, CASATECH BPO Service
Timeline
Subject Matter Expert
IQor SM Clark
11.2024 - Current
Collections Specialist
Remote Employee BPO Phils Inc.
03.2024 - 09.2024
Teammate
TaskUs
03.2023 - 03.2024
SENIOR AGENT
iQor
11.2022 - 02.2023
Technical Support Representative
Universal Access Systems Solutions Inc.
05.2022 - 11.2022
Concentrix
08.2021 - 04.2022
Performance Specialist
EastWest BPO Inc.
01.2018 - 08.2021
High School -
Macario B. Asistio Sr. High School (Main Campus)
Elementary School -
Malinta Elementary School
Bachelor of Science - Accountancy
Don Honorio Ventura Technological State University
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