Joshua Gunio
Front Desk/Customer Service Representative
Caloocan
Summary
Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
Work History
Front Desk Receptionist
CF Staffing / District Healthcare Services
04.2024 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy consumers and client and facility staff.
- Resolved patient/consumer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled patient appointments accurately using scheduling software, and callback patient an hour prior to the appointment to avoid missed appointments.
Credentialing Specialist /Medical Billing Specialist
WC- Health
06.2024 - 07.2024
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and professionally.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Posted and adjusted payments from insurance companies.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
Intake Specialist
CF Staffing / District Healthcare Services
06.2024 - 07.2024
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma..
- Updated health insurance of consumer to ensure the insurance billed to provider and agency
- Scheduled Intake assessment and tracked all records of consumer
- Ensured Consumer/ Patient confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
Healthcare Representative
Sagility Philippines
5 2023 - 1 2024
- Answered Inbound Calls and conducting callback for patient appointment
- Scheduled patient exam such as Mammography scan, X-ray, MRI, ultrasound, CT-scan
- Updated patient health insurance and provider, checking patient COB and eligibilities
- Reviewed patient referral form and recommendation from their physician and Doctor's office
- Communicated regularly with patients about billing issues, appointments, and procedures.
- Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
Healthcare Representative
Everise C3 Philippines inc
09.2022 - 04.2023
- Processed, checked, and updated requests for the member's durable medical equipment
- Provide benefits inclusion in their membership plan and vendors information
- Change/update member's information according to members and provider request
- Processed and file medical claim request
- Provide medical information to members about the status of their request claims, IDs, and membership card
- Processed real-time online payment of the member's billing concern
- Assisted member about their hospital bills and non medical bills
Technical Support Representative
Infocom Technologies Inc
07.2020 - 09.2022
- Answered inbound calls that usually Handle inquiries about the customer's billing cycle, latest billing update
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Processed billing payment in CRM and checking/update of customer remaining balance
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
Deparo Elementary School
01.2006 - 05.2012
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Deparo High School
01.2012 - 05.2017
Technical Vocational Course In Information and Communication Technology Major in Programming - undefined
Bestlink College Of The Philippines
01.2019 - 05.2019
Bachelor of Science In Business Administration Major In Marketing Management - undefined
Bestlink Collge Of The Philippines
01.2019 - 05.2023
Skills
Customer Service
Telephone Etiquette
Problem-solving skills
Administrative Skills
Softskill
- Observation
- Decision making
- Communication
- Multi-tasking
Hardskill
- Basic knowledge in Computer Programming
- Basic knowledge in Computer Hardware services
Timeline
Credentialing Specialist /Medical Billing Specialist
WC- Health
06.2024 - 07.2024
Intake Specialist
CF Staffing / District Healthcare Services
06.2024 - 07.2024
Front Desk Receptionist
CF Staffing / District Healthcare Services
04.2024 - Current
Healthcare Representative
Everise C3 Philippines inc
09.2022 - 04.2023
Technical Support Representative
Infocom Technologies Inc
07.2020 - 09.2022
Technical Vocational Course In Information and Communication Technology Major in Programming - undefined
Bestlink College Of The Philippines
01.2019 - 05.2019
Bachelor of Science In Business Administration Major In Marketing Management - undefined
Bestlink Collge Of The Philippines
01.2019 - 05.2023
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Deparo High School
01.2012 - 05.2017
Deparo Elementary School
01.2006 - 05.2012
Healthcare Representative
Sagility Philippines
5 2023 - 1 2024
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