AutoCAD
Joshua Gano
Itogon
Summary
Confident, successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
Baguio City
06.2022 - Current
- Addressed customer service enquires quickly and accurately
- Maximised customer satisfaction by resolving service issues promptly
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals
- Processed and issued product orders and service upgrades for customers
- Built rapport with customers through courteous and professional communications
- Assisted customers with product-related questions, feedback and complaints
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
AutoCAD Operator
Archinstonian Design And Builders
Baguio City
04.2020 - 04.2022
- Created detailed drawings and technical specifications for a variety of AutoCAD projects.
- Provided support to engineers in developing 3D models, assemblies and layouts.
- Developed CAD drawings from skhes and verbal instructions.
- Utilized AutoCAD to develop blueprints for mechanical components.
- Generated 2D and 3D CAD drafting based on customer requirements.
- Assisted in the design of complex parts, assemblies, and systems utilizing AutoCAD software.
- Produced shop floor documents including assembly drawings, wiring diagrams, installation details, using AutoCAD software.
- Troubleshot problems with existing CAD files by making corrections as needed.
Customer Service Representative
Sitel
Baguio City
10.2017 - 12.2019
- Providing introductory information to new customers, Ensuring that customers are satisfied with products or services, Following up with clients or customers to check that they're still satisfied with any purchases, Letting customers or clients know about additional products or services, Determining the quickest, most effective ways to answer a client's or customer's questions, Escalating queries and concerns, Troubleshooting common issues with a product or service, Working with a team of CSRS and other departments to find appropriate solutions
Education
Under Grad : Industrial Technology -
University Of Baguio
Skills
- Confident
- Polite and friendly
- Communication skills
- Positive attitude
- Strong work ethic
- Calm under pressure
- Hospitality
- Confidentiality and discretion
- Quick learner
- Highly motivated
- Teamwork skills
- Quality focused
- Shift work experience
- Vigilant and alert
- Complaint Resolution
- Upselling and Cross-Selling
- Call Management
- Inbound and Outbound Calling
- Customer Service
- Active Listening
- Product Sales
- Quality Control
Certification
- AutoCAD 2D
- AutoCAD 3D
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Software
Sketch UP
Lumion
Timeline
Customer Service Representative
Concentrix
06.2022 - Current
AutoCAD Operator
Archinstonian Design And Builders
04.2020 - 04.2022
Customer Service Representative
Sitel
10.2017 - 12.2019
Under Grad : Industrial Technology -
University Of Baguio
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