Joshua Escamilla
Naga, Province Of Camarines Sur
Summary
Proven in enhancing customer loyalty at Concentrix by resolving complaints with empathy and managing high-stress situations with professionalism. Skilled in multitasking and adaptability, I excel in inbound call management and problem-solving, ensuring high satisfaction and efficiency. My background in customer service is marked by a commitment to exceeding expectations and fostering positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Sales Representative
Quantrics Enterprises
04.2024 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
Customer Service Representative ( Healthcare )
Concentrix
10.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Service Crew Member
Mister Samgyup
02.2021 - 11.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Education
Bachelor of Science - Marine Transportation
Mariners Polytechnic Colleges, Baras Canaman
Baras, Province Of Camarines Sur, Philippines07-2021
Skills
- Patience and resilience
- Multitasking Abilities
- Adaptability and flexibility
- Customer needs assessment
- Market awareness
- Inbound call management
- Hospitality and accommodation
- Problem-solving
- Reliability
Certification
- Basic Safety Training (BST) - Various authorized providers.
- Crowd Management Training – Various accredited institutions.
Languages
English
Advanced (C1)
Timeline
Customer Sales Representative
Quantrics Enterprises
04.2024 - Current
Customer Service Representative ( Healthcare )
Concentrix
10.2022 - 03.2024
Service Crew Member
Mister Samgyup
02.2021 - 11.2021
Bachelor of Science - Marine Transportation
Mariners Polytechnic Colleges, Baras Canaman
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