Joshua Cells
Dasmariñas
Summary
IT professional with 6 years of experience in the information technology industry, specializing in IT Helpdesk and IT Support. Skilled in troubleshooting hardware and software issues, providing technical assistance to end-users, and maintaining system performance in fast-paced environments. Known for strong problem-solving abilities, clear communication with non-technical users, and delivering efficient support to ensure minimal downtime and optimal user productivity.
Overview
5
5
years of professional experience
Work History
IT Support Analyst I
Appen
Imus, Cavite
04.2025 - Current
- Provide 1st level to 2nd level support to end users both software and hardware issues.
- Set up IT equipment for new employees and asses returned assets from off boarded ones.
- Assess software requests from tickets if it requires approval from line managers and superiors.
- Expert experience in complete M365 access, Azure, Active Directory, Intune, Google Workspace Admin, and
Senior Technical Process Executive
Infosys BPM
BGC, Taguig
04.2024 - 04.2025
- Taking outbound calls from supporting company employees.
- Answer employees’ technical concerns via call, chat, and email.
- Coordinate with other departments to ensure the employees’ needs and assistance.
- Admin password reset via Active Directory
- Software and application installation
Merchant Technical Support
Business Tree PH
Bacoor, Cavite
06.2023 - 03.2024
- QA Tester: Tests the company application’s functionality and report to management if needs further improvement
- Answer merchant’s technical concerns via chat and email.
- Coordinate with other departments to ensure merchant’s needs and assistance.
- Keeping track of merchant’s product testing phase to ensure quality and before accessing the production/live product.
IT Technical Support
Z – Connect Inc. (TaskUs)
Imus, Cavite
09.2021 - 05.2023
- Assists agents with their computer related concerns such as computer reimaging, configuration, and asset issuance.
- Assess all incoming and outgoing devices.
- Handles company assets and inventory auditing.
- Software troubleshooting remotely and in person.
IT Technical Support
Starkson Packaging Inc.
Silang, Cavite
03.2021 - 09.2021
- Troubleshoot company’s computers.
- Configure, format, and deploy computer sets inside company’s production area and offices.
- Troubleshoot and fix printers.
- Hardware troubleshooting and Software installation.
Education
Bachelor of Science - Information Technology
STI College
Dasmarinas05-2018
High School - undefined
Jesus Reigns Christian Academy
Malate03-2012
Elementary - undefined
Philippine Christian University Manila
03-2008
Skills
- Proficient in M365 and Azure
- Proficient in Office Suite
- Excellent communication skill (Both written and verbal)
- Computer hardware and software troubleshooting
- Asset management
- Product Testing/QA
- Basic Network troubleshooting
- Manual/guidelines creation
Timeline
IT Support Analyst I
Appen
04.2025 - Current
Senior Technical Process Executive
Infosys BPM
04.2024 - 04.2025
Merchant Technical Support
Business Tree PH
06.2023 - 03.2024
IT Technical Support
Z – Connect Inc. (TaskUs)
09.2021 - 05.2023
IT Technical Support
Starkson Packaging Inc.
03.2021 - 09.2021
High School - undefined
Jesus Reigns Christian Academy
Elementary - undefined
Philippine Christian University Manila
Bachelor of Science - Information Technology
STI College