Joshua Cacayan
Account Manager
NOVALICHES
Summary
Results-driven and detail-oriented professional with a multidisciplinary background in scientific research, regulatory compliance, client servicing, and technical support. Licensed Forester and Civil Service Professional with experience in both government and private sectors, including environmental research, aquaculture management, insurance, and real estate. Demonstrates strong analytical skills, professionalism, and a commitment to efficient, ethical service delivery in dynamic and high-pressure environments.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
Work History
Account Manager
WPI Insurance Agency, Inc.
08.2024 - Current
- Manages client accounts and provides tailored life and non-life insurance solutions
- Develops and maintains relationships with corporate and individual clients
- Prepares proposals, negotiates terms, and assists in policy issuance
- Coordinates with insurers to ensure smooth claims processing and client servicing
Property Specialist
Moldex Realty Inc.
03.2024 - 08.2024
- Promoted and sold residential properties to prospective clients
- Conducted site viewings and explained investment features
- Assisted clients with documentation, financing options, and closing transactions
- Provided after-sales support and maintained client relationships
Technical Support for Google One
Concentrix
02.2023 - 03.2024
- Provide technical support to Google One members via phone, email, and chat
- Troubleshoot and resolve issues with Google products and services
Sales Manager
Agrikultura Market
01.2020 - 12.2022
- Led sales campaigns for agricultural products
- Managed vendor relationships and pricing strategies
- Managed customer relations to ensure satisfaction and repeat business
- Increased sales revenue by developing and implementing effective sales strategies.
Farm Manager
Cacayan AquaVentures Inc.
01.2018 - 01.2020
- Managed daily aquaculture operations and staff
- Implemented sustainable farming practices
- Sourced markets and coordinated product sales
- Monitored inventory and ensured regulatory compliance
Science Research Analyst
DENR- Ecosystem Research Development Bureau
11.2016 - 11.2018
- Led and supported environmental research on forest ecosystems and sustainable land use
- Co-developed a Species-Site Matching Tool for coffee, cacao, and rubber, integrating ecological data and geospatial analysis to optimize crop placement
- Assisted in field data collection, mapping, and validation to support the tool's functionality and accuracy
- Contributed to technical documentation and research reports for policy formulation and stakeholder training
Education
Bachelor of Science - Forestry
University of Philippines Los Baños
Los Banos, Philippines 04.2001 - 01.2017
Skills
Regulatory Compliance & Documentation
- Knowledge of government regulations and environmental policies
- Experience with permit processing and compliance in agriculture, aquaculture, and real estate
- Familiarity with technical documentation and field reporting
Account & Client Management
- Strong background in customer relations, particularly in insurance and property sales
- Skilled in handling client inquiries, preparing proposals, and managing after-sales service
- Excellent interpersonal and negotiation skills
Research & Analytical Thinking
- Field experience as a Science Research Analyst with DENR
- Competent in data collection, species-site matching, and scientific analysis
- Report preparation and policy recommendation support
Sales & Business Development
- Proven ability to identify market opportunities and drive product sales
- Experience managing farm and retail operations, including sourcing buyers
- Skilled in target setting, pricing strategies, and buyer coordination
Technical & Digital Proficiency
- Experienced in technical support (Google One account – Concentrix)
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Able to learn and navigate new systems quickly (eg, CRM, insurance platforms)
Public Interaction & Communication
- Comfortable with frontline interaction and customer service
- Strong written and verbal communication skills across industries
- Experienced in product presentations, client walkthrough, and follow-ups
Websites
Trainings Attended
OFP Amazon VA Training Program
Trained in Amazon Seller Central account setup, product research, listing optimization, customer service, online marketing, and basic e-commerce accounting.
Timeline
Account Manager
WPI Insurance Agency, Inc.
08.2024 - Current
Property Specialist
Moldex Realty Inc.
03.2024 - 08.2024
Technical Support for Google One
Concentrix
02.2023 - 03.2024
Sales Manager
Agrikultura Market
01.2020 - 12.2022
Farm Manager
Cacayan AquaVentures Inc.
01.2018 - 01.2020
Science Research Analyst
DENR- Ecosystem Research Development Bureau
11.2016 - 11.2018
Bachelor of Science - Forestry
University of Philippines Los Baños
04.2001 - 01.2017
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