Joshua B. Arozo

Experienced IT Specialist and AI-assisted Web Developer with expertise in troubleshooting, hardware/software maintenance, and network management. Proficient in Microsoft Office, Wi-Fi and printer maintenance, and system updates. Skilled in HTML, CSS, JavaScript, and backend technologies, with experience handling front-end development for HRIS systems, revamping websites into modern, eye-catching designs, and full-stack development for e-cert verification platforms and interactive games. Certified in Data Privacy, ensuring secure storage and processing of both physical and online data. Strong communication skills developed through roles as an Exam Officer and e-learning coordination, with a focus on IT support and system optimization.

E-learning Coordinator
FoodSHAP Philippines | 2023-2025

• Granted 3,000+ learning platform access accounts to enrolled students, ensuring smooth onboarding and user permissions.
• Managed the integrity of learning databases and resolved any access or login issues.
• Regularly backed up data and performed software updates to ensure platform stability.
• Handled documentation and maintained records of e-learning activities.

Web Developer & IT Support
FoodSHAP Philippines | 2023-2025

• Developed and revamped institutional websites, improving UI/UX with modern, interactive designs and incorporating advanced features like sliders and parallax.
• Led front-end development for an HRIS system, creating a seamless and user-friendly interface for employee management.
• Integrated multiple databases, ensuring smooth data flow and system synchronization.
• Backed up databases regularly, ensuring data protection and minimizing risk of loss.
• Troubleshot and provided IT support for company PCs, diagnosing issues and implementing solutions for employees, including hardware and software fixes.
• Extracted and processed DTR (Daily Time Record) data for employees, ensuring accurate time tracking and reporting.
• Performed regular hardware/software maintenance to ensure optimal IT infrastructure performance.

Exam Officer (Online & Onsite)
FoodSHAP Philippines | 2023-2025

• Facilitated online exams using Zoom and Speed Exam, troubleshooting any issues that arose during testing.
• Enrolled 5,000+ students into their respective examinations, creating usernames and passwords for secure access.
• Scanned and processed 5,000+ paper-based exam results using ZipGrade for accurate grading and record-keeping.
• Coordinated the technical setup for onsite exams, including laptops, projectors, and other equipment.
• Organized and managed paper-based exams by control number, ensuring proper handling and security.

• AI-Powered Instructional Design Professional
• AI-Powered Training Professional
• Data Privacy Act Training Certificate
• Multiple Exam Officer Certifications (Quezon City Hall, Isabela, ETC.)

• Excellent Communication with Students and Staff
• Expert in Prompt Engineering & AI Documentation
• Detail-Oriented Database Encoder, Always Double-Checking for Accuracy
• Willingness to Learn and Grow, Constantly Improving Skills
• Strong Multitasking Abilities, Efficiently Managing Multiple Tasks Simultaneously
• Adaptable to Changing Environments and Requirements
• Able to Work Under Pressure While Maintaining High Standards
• Passionate About Learning and Advancing in IT