JOSHUA A. SILVESTRE
Information Technology Support
Pasig, Metro Manila
Summary
Infrastructure technology professional with strong background in system optimization and network management. Known for delivering reliable infrastructure solutions that enhance operational efficiency. Highly collaborative and results-driven, consistently adapting to evolving project requirements. Skilled in technical troubleshooting and leading teams to success.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Junior Infrastructure Engineer
INDRA PPHILIPPINE
08.2018 - Current
- Provide assistance in fixing computer software and hardware at AXA Philippines and the Philippine National Bank.
- Support some branches of PNB in Metro Manila.
- Provides configuration and installation of new desktops and laptops.
- Remotely support some of their issues regarding printing.
- Install the router in some PNB branches.
Computer Technician | Technical Support
MICRO COMPUTER LEADER
06.2013 - 05.2018
- Provides assistance in fixing computer software and hardware issues in Meralco Branches.
- Performs an inventory of hardware from different Meralco branches all over Metro Manila, and some nearby provinces.
- Provides testing and deployment of new computer units to Meralco branches, as needed.
On-The-Job Trainee
MICRO COMPUTER LEADER
09.2013 - 11.2013
- Trainee assigned to the IT Field Support Department of Meralco (Main Office).
- Provides first-level support for hardware and software issues to business partners and internal clients.
Education
Associate of Applied Science - Computer Hardware Servicing
Gateways Institute of Science And Technology
05.2011 - 02.2013
Associate of Science - Electrical, Electronics And Communications Engineering
RIZAL TECHNOLOGICAL UNIVERSITY
05.2010 - 03.2011
Skills
System formatting proficiency
Hardware diagnostics proficiency
Mechanical assembly skills
Proficient in Microsoft Office applications
Proficient in Adobe Photoshop
Proficient in Adobe Soundbooth
Data transmission over LAN and WAN
Skilled in remote desktop applications
Field Operations
TCP/IP protocol
Experience with application-based desktop reimaging
References
- Francis Jardiolin Jr. PNB Branch Manager , +639.1750.008.020
- Emmanuel Pusung Jr., Indra Philippines , IT Lead Officer +639.190.653.092
- Reinhard Sarmiento., Indra Philippines, Junior Infrastructure Engineer +639.616.393.680
Timeline
Junior Infrastructure Engineer
INDRA PPHILIPPINE
08.2018 - Current
On-The-Job Trainee
MICRO COMPUTER LEADER
09.2013 - 11.2013
Computer Technician | Technical Support
MICRO COMPUTER LEADER
06.2013 - 05.2018
Associate of Applied Science - Computer Hardware Servicing
Gateways Institute of Science And Technology
05.2011 - 02.2013
Associate of Science - Electrical, Electronics And Communications Engineering
RIZAL TECHNOLOGICAL UNIVERSITY
05.2010 - 03.2011