JOSETTE SUAREZ
Planning And Performance Management
Summary
Broad experience in the Logistics Industry covering areas of sales performance management, customer account management, capacity planning, and supply chain management. Proficient in using Microsoft Excel, CRM tools, and with some knowledge in SQL and SAP. With strong English communication skills and basic knowledge of French.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Capacity Planning Manager
LAZADA E-SERVICES PHILIPPINES, INC
12.2020 - Current
- Leads the logistics team in mega campaigns planning, performance monitoring as well as post campaign reviews
- Provides volume forecasts and aligns with various logistics functions on injection and depletion of these volumes to ensure there is enough manpower and fleet resources
- Manages hub capacities to ensure that volumes are allocated accordingly and that there will be no spillovers
- Provides analyses related to capacity forecasts and network expansions
Planning and Performance Manager
DHL EXPRESS PHILIPPINES, INC
09.2015 - 11.2020
- Managed Sales Performance of teams through sales tools, performance reports and training
- Created yearly and monthly Forecasts of the Commercial Team
- Managed Target Setting and Incentive calculations of the sales teams
- Have executed internal and external sales campaigns to boost revenues and shipments
- Led the Country Commercial team in Annual Business Reviews with the Regional Team
Supply Chain Manager
ADVANCED NUTRITIONAL TECHNOLOGIES
11.2014 - 04.2015
- Managed the entire flow of goods to ensure its quality, and efficient and timely delivery to customers
- Created volume forecasts in coordination with the Sales and Marketing Team
- Supervised the supply chain personnel consisting of the warehouse and the delivery team
- Managed the warehousing, distribution, and inventory
- Managed the importation of finished products and the delivery of these products to applicable agencies & customers
- Coordinated the shipping and loading schedules with freight forwarders and suppliers
Performance Management and Sales Execution
DAMCO LOGISTICS SINGAPORE PTE LTD, Maersk Group
05.2013 - 07.2014
- Managed the region’s sales performance by providing reporting visibility and analyses as well as publishing scorecards for KPIs
- Have driven the region’s proper use of Customer Relationship Management (CRM, Oracle) as a sales tool by conducting trainings and having counterchecking reports
- Executed region’s commercial guidelines and strategies
- Coordinated with countries in Asia Pacific for sales targets, sales pipelines, sales performance
- Managed Customer Satisfaction Survey across Asia Pacific as regional coordinator
Performance Management, and Others
DAMCO PHILIPPINES, INC
07.2002 - 04.2013
- Customer and Sales Support Supervisor (Export & Import)
- Successfully established SOP and IOP templates for documenting procedures with customers as well as inter-departmentally. This resulted in a smoother and clearer implementation of onboarding new customers.
- Managed Cost Analysis project, transitioning ownership from several parties to just one
- Performance Management/Pricing/Reporting Executive
- Successfully performed 3 roles, submitting accurate and timely RFQs and reports
- Promoted to leadership role and successfully established a new team which handled account management.
- Supply Chain Management Team Leader
- Successfully established Quick Reference Guides (QRGs) to ensure adherence to client SOPs as well as enabled the team to provide good support during absences.
- Did well in improving Supply Chain Management processes which resulted in reduced mismatches between POs to be checked as well as minimizing unrecognized revenue.
- Successfully established SOPs with carriers to ensure smooth processes between the company and its service providers.
Education
Bachelor of Arts - Psychology
University of The Philippines
Diliman 05.1995 - 04.1999
Certificate in Demand Forecasting, Inventory Management & Production Operations -
De La Salle–College of Saint Benilde
02.2015 - 05.2015
Skills
MS Excel and Powerpoint
Timeline
Capacity Planning Manager
LAZADA E-SERVICES PHILIPPINES, INC
12.2020 - Current
Planning and Performance Manager
DHL EXPRESS PHILIPPINES, INC
09.2015 - 11.2020
Certificate in Demand Forecasting, Inventory Management & Production Operations -
De La Salle–College of Saint Benilde
02.2015 - 05.2015
Supply Chain Manager
ADVANCED NUTRITIONAL TECHNOLOGIES
11.2014 - 04.2015
Performance Management and Sales Execution
DAMCO LOGISTICS SINGAPORE PTE LTD, Maersk Group
05.2013 - 07.2014
Performance Management, and Others
DAMCO PHILIPPINES, INC
07.2002 - 04.2013
Bachelor of Arts - Psychology
University of The Philippines
05.1995 - 04.1999
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