Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Hobbies
Timeline
GeneralManager

Joses E. Manalaysay

Electrical Engineer
Laguna, Philippines,Laguna, Philippines

Summary

Experienced Technical Support Engineer for over 10 years and Sales & Relationship Management Officer for 5 years in the field of Electric Distribution. Excellent reputation for service provision, resolving problems and improving customer satisfaction.

Overview

5
5
years of post-secondary education
14
14
years of professional experience

Work History

Sales and Relationship Management Officer

Manila Electric Company
Pasig City,, Metro Manila
01.2017 - Current

✔ Conducts research, analysis of gathered data and strategies for sustainable and exponential sales growth, resulting to increase of the company's core net income and asset base.

✔ Identified issues, analyzed information and provided solutions to problems concerning customer complaints and illegal electric service connections.

✔ Represents the company on high-level engagements involving concerns and requests from local government executives and important personalities.
✔ Handled day-to-day running of Sales and Relationship Management Teams, ensuring high levels of productivity and progression.

Technical Support Engineer

Manila Electric Company
Pasig City, Metro Manila
12.2006 - 12.2016

✔ Management of customer electric service applications and projects involving extension of electricity distribution facilities, metering services & security, street lighting and electrification of urban and rural (islands and other remote) areas.

✔ Resolution of customer billing, meter reading, outage and social safety concerns.

✔ Offering and processing of renewable energy solutions and other beyond-the-meter services.

✔ Identified issues, analyzed information and provided solutions to problems concerning customer complaints and illegal electric service connections.

✔ Explained technical information in clear terms to non-technical individuals or organizations thru engagements to promote better understanding.

✔ Helped streamline processing time and updated procedures to improve quality of services.

Education

Bachelor of Science - Electrical Engineering

Technological University of The Philippines
Ermita, Manila, Philippines
06.2001 - 03.2006

Skills

Electrical distribution systems

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Affiliations

Integrated Institute of Electrical Engineers, Philippines

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies

Creates and Listens to Music, Advanced Guitar Player.

Composed 3 songs/hymns for the Manila Electric Company to promote corporate values, safety and policy awareness and recognize the company's impact and relevance to its society as a service provider of choice.

Plays billiards and basketball to develop camaraderie among co-employees and their families.

Timeline

Sales and Relationship Management Officer

Manila Electric Company
01.2017 - Current

Technical Support Engineer

Manila Electric Company
12.2006 - 12.2016

Bachelor of Science - Electrical Engineering

Technological University of The Philippines
06.2001 - 03.2006
Joses E. ManalaysayElectrical Engineer