Experienced Technical Support Engineer for over 10 years and Sales & Relationship Management Officer for 5 years in the field of Electric Distribution. Excellent reputation for service provision, resolving problems and improving customer satisfaction.
✔ Conducts research, analysis of gathered data and strategies for sustainable and exponential sales growth, resulting to increase of the company's core net income and asset base.
✔ Identified issues, analyzed information and provided solutions to problems concerning customer complaints and illegal electric service connections.
✔ Represents the company on high-level engagements involving concerns and requests from local government executives and important personalities.
✔ Handled day-to-day running of Sales and Relationship Management Teams, ensuring high levels of productivity and progression.
✔ Management of customer electric service applications and projects involving extension of electricity distribution facilities, metering services & security, street lighting and electrification of urban and rural (islands and other remote) areas.
✔ Resolution of customer billing, meter reading, outage and social safety concerns.
✔ Offering and processing of renewable energy solutions and other beyond-the-meter services.
✔ Identified issues, analyzed information and provided solutions to problems concerning customer complaints and illegal electric service connections.
✔ Explained technical information in clear terms to non-technical individuals or organizations thru engagements to promote better understanding.
✔ Helped streamline processing time and updated procedures to improve quality of services.
Electrical distribution systems
undefinedIntegrated Institute of Electrical Engineers, Philippines
Creates and Listens to Music, Advanced Guitar Player.
Composed 3 songs/hymns for the Manila Electric Company to promote corporate values, safety and policy awareness and recognize the company's impact and relevance to its society as a service provider of choice.
Plays billiards and basketball to develop camaraderie among co-employees and their families.