Jose Ruszielyhel Pacay
Digital Sales Executive
San Jose Del Monte Bulacan
Summary
Passionate Advertising Sales Executive offering expertise in creating robust sales pipelines, achieving high sales goals and building long-term relationships. Proficient in quickly recommending options to customers to help meet market reach goals. Outstanding team leadership record.
Overview
10
10
years of professional experience
Work History
Digital Sales Executive
Reedelsevier Philippines
03.2023 - Current
- Contacted clients in person and on telephone to obtain feedback about services purchased.
- Increased sales average through prospecting for new business at networking events and cold calling.
- Conducted market research to attract clients in new territories.
- Used cold calling to reach out to local business owners needing new advertising products and services.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Telephonic Client Manager
Reedelsevier Philippines
05.2020 - 03.2023
- Managed over 1000 small to medium law firm accounts in Colorado and Massachusetts.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Negotiated high-dollar contracts with extremely complex terms, conditions and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
- Managed complex sales funnel according to business plan designed to accelerate sales growth.
Sales Development Representative
Reedelsevier Philippines
Quezon City
01.2019 - 05.2020
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Won new business by articulating full value of company's capabilities to prospects.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Achieved and exceeded monthly and annual sales targets.
Systems Engineer
Reedelsevier Philippines
12.2017 - 01.2019
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Assisted employees with resolving network problems at remote locations.
- Delivered helpdesk service and support to customers.
- Optimized networked software and operating systems by applying updates and patches.
- Analyzed business reports for prompt communication, follow-up and ongoing support.
- Produced high-standard database solutions to meet stability, reliability and performance metrics.
Technical Support Representative
Reedelsevier Philippines
03.2014 - 12.2017
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to Database technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Hospitality Administration And Management
National College of Business And Arts
Quezon City, Philippines06.2008
Skills
Sales Pipeline Development
undefinedTimeline
Digital Sales Executive
Reedelsevier Philippines
03.2023 - Current
Telephonic Client Manager
Reedelsevier Philippines
05.2020 - 03.2023
Sales Development Representative
Reedelsevier Philippines
01.2019 - 05.2020
Systems Engineer
Reedelsevier Philippines
12.2017 - 01.2019
Technical Support Representative
Reedelsevier Philippines
03.2014 - 12.2017
Hospitality Administration And Management
National College of Business And Arts
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