Joseph Simon Ramon

• Built strong relationships with clients through consistent communication and excellent customer service.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Maintained high standards of customer service by building relationships with clients.

I secure the rights to use intellectual property, including but not limited to: quotes from books, magazines, poems written by authors and iconic photos from movies or events taken by professional photographers. I ensure that all necessary permissions are obtained and that there are no legal issues when McGraw-Hill, the book publisher, uses these materials as content.

I specialize in selling condominiums, helping clients find the right property to fit their needs. I guide them through every step of the buying process, making sure they have all the information they need to make a confident decision.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.