JOSEPH S. FRANCELISO
Technology Analyst / AM
Muntinlupa
Summary
Experienced Information Technology Administrator with a demonstrated history of working in the computer software industry. Skilled in Windows Servers, Team Management, PHP, WordPress, HTML Scripting, and Scripting. Strong information technology professional with a BS Information Technology focused in Information Technology from Lyceum of The Philippines University. Certified in Yellow Belt Six Sigma, An IT professional with certification of ITIL V4
Overview
11
11
years of professional experience
4
4
years of post-secondary education
12
12
Certifications
Work History
Technology Analayst
Infosys BPM Limited
Taguig
01.2020 - Current
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Head of System Administrator
MatrixStream Technologies Inc.
Makati
12.2018 - 12.2020
- Head of System Administration team and NOC team on Matrixstream
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Hong Kong
- Team Lead on Creating VPN using Site to Site and PPTP, L2TP,IPSEC,SSL
- Windows VPN,SSTP and Open VPN on Matrixstream Clients
- Coordinate with QA team for Application checking like IOS and Android
- Provided professional services and support in a dynamic work environment.
Sr. Technical Support
Protemps Inc.
Makati
12.2017 - 12.2018
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
- Prepared references for users by writing clear operating instructions.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Assisted in development of system security protocols.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
Command and Center Operator/Admin
Pilipinas Shell Petroleum Corporation, Protemps Incorporated
Makati
01.2013 - 01.2016
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
AutoCAD Operator/Draftsman
Fujisash Phil. Inc.
Makati
07.2012 - 01.2013
- Pasig Blvd., Bagong Ilog, Pasig City
- Jeffrey.arrelano@ph.g4s.com
- Designation:
- Analyzed component and system details to resolve design problems.
- Trained junior staff on codes, best practices and suppliers, which enabled better self-sufficiency and task completion.
- Evaluated information provided by architects and system subcontractors and created accurate drawings according to measurements and specifications.
- Worked closely with designers and contractors to confirm accuracy of drawings.
Education
Tagalog and English
South Cembo Elementary School, Brightways Academy
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Lyceum of the Philippines University
Bachelor of Science - Information Technology
01.2008 - 04.2012
Skills
Network / Database Administration\Windows Active Directoryundefined
Accomplishments
- Closed a Project for TIG/IT Department for Business Process Improvement for Asset Tracking ( Accuracy Asset Log Tool)
- Develop a System using Macro VBA for Asset Tracking
- Recreated MDT and WDS Server for 3 Sites
- First ever to create a site to site VPN between Hong Kong Head
- First ever to create a OpenVPN connection for VNAP client on Matrixstream
- First ever to create a Windows VPN connection for IPTMATRIXASIA client on Matrixstream
- Representative of Matrixstream on Network and Application discussion on HGC
- First to open the Development Department on Matrixstream
- First to deploy the on Hyper V Virtualization on Matrixstream Asia Office
- First to learn and train juniors on Clustering Environment
- Developed a Mosaic Tool for continuously Monitoring channels with different bitrate and was used for the event of such as winter Olympics
- Deployed Snipe IT Asset management tool powered by Laraval and IIS for
- Deployed Windows Active Directory on Matrixstream
- Deployed Fileserver FTP ,shared Folder on Matrixstream
- First to Configure Firewall, Network Set up on Matrixstream Asia Office
- Created an Evaluation Formula for Quarterly Evaluation for HR on Matrixstream
- Deployed Opentimeclock for time in and time out for payroll system on Matrixstream
- Created ID format for Matrixstream Employees including the barcode system for time in and time out
- Deployed Bitrix CRM for managing the team
- Deployed Lansweeper Monitoring tools for monitoring Company Assets such as servers, computers and storage
- Created a Mobile app with the use of Android Studio for Matrixstream for easy access of company’s intranets resources
- Recreated MDT and WDS server updated its task sequence
- Become one of Asset Movement Approver including Procurement at TIG Infosys
- Deployment Lead for Transitioning of Asset Desktops to Laptops
- Become Part of the Transition team for testing and supporting new clients
Certification
Information Technology Training Center, Customer Service Representative Certification (CSRC) - Infosys BPM
Timeline
Information Technology Training Center, Customer Service Representative Certification (C300 - Infosys BPM
04-2023
Design thinking
02-2023
ITIL V4 - Infosys BPM -https://www.linkedin.com/posts/activity-7008783991138914304-0o4E?utm_source=share&utm_medium=member_desktop
11-2022
Six Sigma Certified (Yellow Belt) -https://www.linkedin.com/posts/activity-7005856724679028739-1AZX?utm_source=share&utm_medium=member_desktop
11-2022
Essentials of Cloud Computing - Infosys BPM
09-2022
Become a Manager - LinkedIn
09-2022
ITIL Foundation Level V3 -NASBA -AcF9giQ4tLGI9sN7vNYNlbVQXQvI
09-2022
Coaching and Developing Employees -htps://www.linkedin.com/learning/certificates/161fd965f7bc9b363399dce50fb83ed72be7d564c6368cbc72894c30b1ed4935?trk=share_certificate
09-2022
IT Remote Administration -https://www.linkedin.com/learning/certificates/482dd504df310cacb9a7c3d1958b904e6c52c6164027dcdfb14adafcbfbf6c8a?trk=share_certificate
09-2022
Technology Analayst
Infosys BPM Limited
01.2020 - Current
Information Technology Training Center, Customer Service Representative Certification (CSRC) - Infosys BPM
01-2020
Head of System Administrator
MatrixStream Technologies Inc.
12.2018 - 12.2020
Sr. Technical Support
Protemps Inc.
12.2017 - 12.2018
HSSE-Training Program - Shell Pilipinas Corporation
08-2017
Pistol and Knife Disarming ACMA of Self-Defense - ACMA International
07-2017
Command and Center Operator/Admin
Pilipinas Shell Petroleum Corporation, Protemps Incorporated
01.2013 - 01.2016
AutoCAD Operator/Draftsman
Fujisash Phil. Inc.
07.2012 - 01.2013
Bachelor of Science - Information Technology
01.2008 - 04.2012
Tagalog and English
South Cembo Elementary School, Brightways Academy
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Lyceum of the Philippines University
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