Joseph Rhoy Aguinaldo
Langkaan 1, Dasmariñas Cavite
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Iqor Philippines
Dasmariñas Cavite
01.2025 - 04.2025
- Assisting the customer and explaining about their bill/ paying their bill over the phone.
- Assisting the customer in upgrading their device or purchasing a new device.
- Educating the customer about the promotions about the business.
- Acknowledging the customer's concern and their emotions.
- Talking in a professional way towards the customer.
Kaluhas Wedding and Events Specialist
Own Business
Songculan Bohol
01.2010 - 04.2024
- Meeting with couples to discuss their vision, style, theme, budget, and guest count.
- Researching and recommending suitable venues that match the couple's preferences and budget.
- Finding and hiring vendors like caterers, florists, photographers, and DJs, while managing contracts and ensuring they meet expectations.
- Working with the couple to create a cohesive and personalized aesthetic, including color schemes, floral arrangements, and other décor element.
- Maintaining clear and open communication with the couple throughout the planning process, addressing their questions and concerns promptly.
- Addressing any issues or challenges that may arise during the planning process or on the wedding day.
- Cultivating strong relationships with clients and vendors to build a positive and collaborative environment.
Customer Service Representative
Ibex
Alta Cita Bohol
11.2021 - 12.2021
- Knowledgeable about the product/ process you're handling.
- Assisting the customer in a timely manner and professional way.
- Give extra mile to the customer to satisfy them
- Acknowledging the customer's emotions by showing empathy and sympathy.
- Talking to a customer in a professional way.
Education
Bachelor of Science - Entrepreneurship
Tagbilaran City College
Tagbilaran City Bohol06-2021
Bachelor of Science - Mining Engineering
Cebu Institute of Technology University
Cebu 07-2013
High School Diploma -
Dr. Cecilion Putong National High School
Tagbilaran City Bohol04-2010
Elementary School -
Tagbilaran City Central Elementary School
Tagbilaran City Bohol03-2006
Some College (No Degree) - Caregiving
St. Martha Caregiving Center
Tagbilaran City BoholSkills
- Customer service
- Product knowledge
- Billing assistance
- Conflict resolution
- Client communication
- Relationship building
- Time management
- Attention to detail
- Problem solving
- Customer relations
- Scheduling
- Communication skills
- Goal setting
- Multitasking Abilities
- Problem-solving abilities
Timeline
Customer Service Representative
Iqor Philippines
01.2025 - 04.2025
Customer Service Representative
Ibex
11.2021 - 12.2021
Kaluhas Wedding and Events Specialist
Own Business
01.2010 - 04.2024
Bachelor of Science - Entrepreneurship
Tagbilaran City College
Bachelor of Science - Mining Engineering
Cebu Institute of Technology University
High School Diploma -
Dr. Cecilion Putong National High School
Elementary School -
Tagbilaran City Central Elementary School
Some College (No Degree) - Caregiving
St. Martha Caregiving Center