JOSEPH N. RONCALES
Valenzuela City
Summary
Experienced professional seeking a position as a waiter in the hospitality industry. Offering outstanding service to guests, efficient, well-spoken, and a team player. Persistent and driven, excelling at multitasking and completing tasks on time in dynamic, fast-paced environments. Strong communication and interpersonal skills dedicated to achieving guest satisfaction and surpassing company expectations. Committed to excellence, consistently delivering positive results and prioritizing guest satisfaction. Remarkable ability to stand, sit, and walk for extended periods of time. Uncommon enthusiasm, motivation, and excellent teamwork make me a valuable asset. Skilled in food handling, carrying trays, and operating POS/MICROS systems.
Overview
19
19
years of professional experience
Work History
F&B Waiter
Norwegian Cruise Line
03.2016 - 11.2022
- Ensure that assigned station is properly setup with the required amount of chinaware, glassware and mis-en-place prior to the start of service
- Assists with conducting service training with Assistant Waiters and Restaurant Stewards
- Complies with sequence of service for food and beverage to ensure timeliness of service to guests
- Ensure that assigned station is properly cleaned and set-up at the end of the meal period and all assigned side-work is complete
- Inform guests about the special items for the day and menu changes
- Suggest food and beverages to the guest and do upselling techniques to increase revenue
- Perform basic cleaning tasks as needed or directed by supervisor
- Possess full knowledge of all menu presented to guest in order to answer queries regarding allergies and ingredients
- Communicate with the guest and provide assistance with their queries
- Observe guests and ensure their satisfaction with the food
- Understand guest needs
- Communicate product and services available at the ship.
Food and Beverage Waiter
Marina Bay Sands
04.2010 - 12.2013
- Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment
- Assume at all times a pleasing and helpful attitude towards each Guest
- Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant
- Handle and solve any concerns and questions from guest
- Supervise servers to ensure excellent customer service is provided every time
- Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.
Food and Beverage Waiter
Renaissance Hotel at SeaWorld
11.2005 - 08.2008
- Greet and take food and drink orders from restaurant guests, serving the orders and accommodating special needs/requests
- Remain attentive to the guest throughout the entire dining experience, adhering to/or exceeding service standards as established by the restaurant at all times
- Complete all restocking and cleaning duties by performing opening and closing side work as instructed
- Control allocated guests by following established check-use procedures and legibly documenting all required information as the customer's order is taken
- Receive proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
Management Trainee
Renaissance Reading Hotel
06.2003 - 12.2004
- Complete all assigned tasks and assisting with day-to-day operations
- Attend meetings, workshops, and other learning opportunities
- Observing and learning from experienced team members
- Learn the process of company policies, protocols, and processes
- Taking detailed notes and liaising with Managers, Supervisors, and other senior staff
- Fulfill any requirements and meeting goals set out at the start of the traineeship
- Follow all company regulations, and health and safety codes
- Preparing documents and updating records after completion of the event
- Attend meetings from different offices and participating in daily operations as required.
Education
BACHELOR OF SCIENCE IN COMMERCE -
SAN SEBASTIAN COLLEGE
10.1993
Skills
- Micros, Point of Sales
- Food Safety
- Alcoholic Beverage Regulation
- Pay Attention to details
- Positive Language
- Customer Service Skills
- Effective Communication
- High-volume dining
- Food safety understanding
- Food spoilage prevention
- Food inspection
- Upselling techniques
Training
- 08/2022, Training for Intervention Procedures, Norwegian Cruise Line, U.S.A.
- 01/2013, Coffee Barista Training, Marina Bay Sands, Singapore
- 01/2012, WSQ TH-SM-101C-0 Interact with Guests, Marina Bay Sands
- 06/2010, Effective Communication Workshop, Marina Bay Sands, Singapore
- 08/2003, 2005 Service Excellence Training, Renaissance Reading Hotel
- 12/2002, Housekeeping Operation, Westin Philippine Plaza, Manila
Timeline
F&B Waiter
Norwegian Cruise Line
03.2016 - 11.2022
Food and Beverage Waiter
Marina Bay Sands
04.2010 - 12.2013
Food and Beverage Waiter
Renaissance Hotel at SeaWorld
11.2005 - 08.2008
Management Trainee
Renaissance Reading Hotel
06.2003 - 12.2004
BACHELOR OF SCIENCE IN COMMERCE -
SAN SEBASTIAN COLLEGE
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