Microsoft Word, Execel and Powerpoint
JOSEPH MATTHEW S. ESGUERRA
Sto. Nino Meycauayan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Tobacco Production And Regulation Officer
National Tobacco Administration
7 2023 - Current
- Reviews assigned Commodity Clearances application of concerned Exporter/Importer/Transhipper and as to completeness including attachments
- Responsible for preparing monthly reports of Export Commodity Clearances
- Assesses and prepares Statement of Account (SOA) per Commodity Clearances
- Prepares Daily Summary of Commodity Clearances using Microsoft Excel
- Acts also as a Secretary from time to time, and did tasks whenever needed
- Does inspection on-site warehouses
- Does clerical generic support
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Conducted surveillance to detect suspicious activity.
Customer Service Representative (Retention Account)
Teleperformance Philippines
03.2023 - 06.2023
- Manages incoming calls and customer service inquiries, generating sales leads that develop into new customers
- Identifies and assesses customers needs to achieve satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Aide
National Tobacco Administration
10.2018 - 11.2021
- Does general clerical support
- Prepares Daily Summary of Commodity Clearances using Microsoft Excel
- Acts also as a Secretary from time to time, and did tasks whenever needed.
Education
Bachelor of Science in Business Administration - Business Management
Far Eastern University Manila
Skills
Work Coordination
Report Writing
Report Preparation
Information Verification
Time Management
Multitasking Abilities
Attention to Detail
Adaptability and Flexibility
Effective Communication
Area Of Expertise
- Proficient in Microsoft Office
- Computer Hardware Troubleshooting
- Document Filing
- Client-facing skills
Dialects
- Filipino
- English
Personalreference
Available upon request
Personal Information
- Age: 26
- Date of Birth: 06/17/97
- Gender: Male
Software
Timeline
Customer Service Representative (Retention Account)
Teleperformance Philippines
03.2023 - 06.2023
Administrative Aide
National Tobacco Administration
10.2018 - 11.2021
Tobacco Production And Regulation Officer
National Tobacco Administration
7 2023 - Current
Bachelor of Science in Business Administration - Business Management
Far Eastern University Manila
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