Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Joseph Jade Deita

MicroSourcing Philippines Inc
Pasig, Metro Manila
2
Languages
1
Certification
10
years of professional experience

Hardworking and reliable individual with experience as a Customer Service Representative and Waiter. Skilled in assisting customers, handling requests, providing friendly service, and maintaining cleanliness and organization. Willing to learn and work in housekeeping, waiter, hotel, restaurant, or other hospitality positions.

Work History

Customer Service Representative

7 Years 4 Months
MicroSourcing Philippines Inc | 05.2019 - Current
  • Assisted customers through chat, email, and phone.
  • Resolved customer inquiries and concerns with professionalism, ensuring customer satisfaction.
  • Provided friendly and professional customer service.
  • Addressed warranty and after-sales concerns, facilitating smooth resolution for customers.
  • Handled warranty and after-sales concerns.
  • Collaborated with team members to effectively resolve customer concerns, enhancing team efficiency.

Waiter

1 Year 11 Months
Casamea Hotel and Restaurant | 09.2016 - 08.2018
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely service.
  • Maintained cleanliness and organization of dining areas, enhancing guest experience.
  • Trained new team members on restaurant policies and service protocols, fostering a supportive environment.
  • Answered guest phone calls and accurately took food and beverage orders.
  • Delivered food and beverages to guest rooms in a timely and professional manner
  • Welcomed and assisted guests in a friendly and professional manner.
  • Took food and vage orders accurately.

Education

- Hotel, And Restaurant Services

Kabasalan Institute of Technology | Kabasalan Zamboanga Sibugay Province | 06.2016

Skills

Customer service
Complaint handling
Guest Relations
Sales expertise
Professional telephone demeanor
Active listening
Critical thinking
Attention to detail
Time Management
Multitasking
CRM software
Teamwork
Housekeeping & Cleaning
Safety & Sanitation

Certification

  • House Keeping NC II
  • Front Office NC II
  • Bartending NC II
  • Food and Beverage NC II
  • Cookery NC II
  • Bread and Pastry NC II

Languages

English
Tagalog

Timeline

Customer Service Representative

MicroSourcing Philippines Inc
05.2019 - CurrentRead More

Waiter

Casamea Hotel and Restaurant
09.2016 - 08.2018Read More

Kabasalan Institute of Technology

from Hotel, And Restaurant Services
Read More
Joseph Jade Deita