JOSEPHINE VIOLA PONCE
Porac,PAM
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Teleperformance Formely Known as Majorel
06.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Responded proactively and positively to rapid change.
ESL Teacher
American English Learning Center
08.2017 - 08.2017
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Set assessments to measure student progress and identify growth opportunities.
ESL Teacher
Gun Gun Eikaiwa Phils. Inc.
06.2013 - 04.2017
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Set assessments to measure student progress and identify growth opportunities.
Education
Bachelor of Science - Development Communication
Pampanga State Agricultural University (Formerly Known As Pampanga Agriculture College)
Magalang, Pampanga04.2010
Skills
- Strong communication skills
- Computer literate
- Flexible
- Hardworking
- Reliable
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Staff Training
Affiliations
- Development Communication Society, 3rd Year Representative, 2008-2009
- Ladies Dormitory, Sgt. @ Arms, 2008-2009
Awards
- Top performer/ Best teacher, Second and third quarter of the year 2014
- Certificate of appreciation for outstanding performance and lasting contribution to special account., e-salad operated by MTI,Ltd., 07/02/14
- Certificate of appreciation for excellent service performance and lasting contribution to study gear live of the JIEM, The Japan Institute for Education Measurement, Inc., 07/02/14
- Best in Bandaging, Philippine Red Cross Pampanga
Timeline
Customer Service Representative
Teleperformance Formely Known as Majorel
06.2019 - Current
ESL Teacher
American English Learning Center
08.2017 - 08.2017
ESL Teacher
Gun Gun Eikaiwa Phils. Inc.
06.2013 - 04.2017
Bachelor of Science - Development Communication
Pampanga State Agricultural University (Formerly Known As Pampanga Agriculture College)
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