Josephine Pauline Sumande- Alaba
San Juan Taytay
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Intelassist
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technical Support
Concentrix CVG Philippines
06.2019 - 09.2022
- Improved customer satisfaction ratings by providing exceptional technical support and troubleshooting assistance.
- Provided technical support in troubleshooting issues, resulting in minimized delays during operations.
- Enhanced customer satisfaction by providing timely technical support and clear communication.
- Provided comprehensive technical support to end-users, effectively resolving hardware and software issues.
Education
Bachelor of Science - Psychology
NATIONAL TEACHER COLLEGE
08-2021
Skills
- Good working behavior
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Accurate typing and literacy skills
- Physically fit and dedicated for any job position
- Proficient in English both oral and written
- Knowledgeable in Computer Software such as MS Word, MS Excel and MS PowerPoint and Internet
Awards
Best In UUA, 2019
Timeline
Customer Service Representative
Intelassist
10.2022 - Current
Technical Support
Concentrix CVG Philippines
06.2019 - 09.2022
Bachelor of Science - Psychology
NATIONAL TEACHER COLLEGE
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