Josephine Pascual
Assistant Bank Manager
San Pedro City,Laguna, Philippines
Summary
- Driven Branch Assistant Manager with 24-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in handling overall branch operations.
- Objective banking leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions.
- Results-driven Branch Operation Officer experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations. Meticulous, conscientious and methodical in approach.
- Versatile Branch Operation Officer with background in banking and finance. Consistently meet bank and customer service standards.
- Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Hardworking and passionate,ready to help team achieve company goals.
Overview
2
2
Certifications
4
4
years of post-secondary education
24
24
years of professional experience
Work History
Operation Officer
BDO Unibank Inc.
Muntinlupa City, Philippines
05.1997 - Current
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Helped customers prepare documents required to complete transactions and process requests.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Identified customers with additional profit potential and designed action plans to expand relationships.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Supported upper management with employee performance review and policy implementation.
- Collaborated with compliance department to eliminate procedural errors and margin breaks.
- Examined ledger tickets for expenses and fees with accuracy and efficiency.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Investigated and resolved account issues by offering applicable options to customers.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Opened new accounts and made changes to existing accounts.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
Education
Bachelor of Science - Commerce Major in Business Management
De La Salle University
2401 Taft Avenue, Manila, Philippines 06.1993 - 04.1997
Skills
Revenue Generation
undefinedCertification
Officership Training Program - July-Dec 2005
Timeline
Operation Officer
BDO Unibank Inc.
05.1997 - Current
Bachelor of Science - Commerce Major in Business Management
De La Salle University
06.1993 - 04.1997
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