Joseph Francis Dela Cruz
Quezon City
Summary
Dynamic leader with a proven track record, excelling in sales process management and team building. Spearheaded initiatives that significantly boosted team morale and performance, leveraging expertise in sales strategy development and conflict resolution. Known for adaptability and driving professional development, consistently achieving outstanding results.
Overview
14
14
years of professional experience
Work History
Sales Coach
Support Ninja Inc.
07.2024 - 11.2024
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
- Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Established clear expectations for performance standards while providing ongoing mentorship to help sales professionals exceed goals consistently.
Operations Manager
Transparent BP0
09.2021 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Team Lead
TDCX
06.2020 - 08.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Team Lead/Coach
Sitel
04.2018 - 06.2020
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Operations Manager
Liberty Medical Philippines
06.2015 - 07.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Team Lead
Convergys
10.2013 - 05.2015
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Trainer
Results
10.2010 - 08.2013
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Education
Bachelor Of Arts - Interdisciplinary Studies
Ateneo De Manila University
Katipunan, Quezon City05.2001
Skills
- Sales process management
- Objection handling
- Sales strategy development
- Upselling strategies
- Sales team training
- Training program creation
- New hire retention
- Sales team recruitment
- Training documentation
- Sales report analysis
- Training aid creation
- Sales methodologies
- Training program management
- Problem-solving abilities
- Multitasking
- Reliability
- Team building
- Conflict Resolution
- Professionalism
- Professional Development
- Time management abilities
- Adaptability
- Training facilitation
- Performance Improvement
Timeline
Sales Coach
Support Ninja Inc.
07.2024 - 11.2024
Operations Manager
Transparent BP0
09.2021 - 07.2023
Team Lead
TDCX
06.2020 - 08.2021
Team Lead/Coach
Sitel
04.2018 - 06.2020
Operations Manager
Liberty Medical Philippines
06.2015 - 07.2017
Team Lead
Convergys
10.2013 - 05.2015
Trainer
Results
10.2010 - 08.2013
Bachelor Of Arts - Interdisciplinary Studies
Ateneo De Manila University
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