Joseph Emman Ligutom
Lazi
Summary
Adept at navigating high-stress scenarios, I excelled as a Customer Service Representative at Qualfon, where my active listening and Microsoft Office Suite expertise significantly enhanced customer satisfaction and loyalty. Recognized for surpassing performance metrics, my approach combines empathy with efficiency, fostering both client retention and positive feedback.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Qualfon
09.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Senior High School - General Academic Strand
Lazi National Agricultural School
Lazi Siquijor 04.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Paperwork processing
- Documentation
- Microsoft PowerPoint
- Microsoft Office Suite
Timeline
Customer Service Representative
Qualfon
09.2023 - 01.2025
Senior High School - General Academic Strand
Lazi National Agricultural School
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