Joseph Begonia
Taguig City,NCR
Summary
Accomplished Data Analyst (Customer Solutions Manager) with extensive experience in data analysis, KPI tracking, and Excel reporting. Proven track record in team leadership and coaching, enhancing customer service and sales performance across multiple roles. Recognized for consistently achieving high customer satisfaction scores and outstanding sales results. Adept at using Power BI for data visualization and collaborating with cross-functional teams to streamline processes. Career goal: to leverage technical proficiency and strong communication skills to drive strategic insights and improve organizational performance.
Overview
13
13
years of professional experience
Work History
Data Analyst (Customer Solutions Manager)
Alorica Philippines - Makati City
11.2025 - 03.2026
- Summarising data, interpreting findings based on logic, and providing evidence for research questions using Excel, pivoting data for a quick understanding of the managers' performance.
- Data collection, preparation, analysis, and interpretation of data for KPI goals (T-Mobile account).
- Providing relevant updates on the account pertaining to the compliance provided by the client.
- Providing insights on the data pertaining to certain KPIs that will be discussed with all managers, and checking what they are doing differently to achieve the goal.
Team Manager, T-Mobile Account
Alorica Philippines
Makati City
02.2020 - 03.2023
- Managed a team of customer support experts, providing coaching and performance feedback.
- Developed action plans that boosted team sales and improved customer retention rates.
- Coordinated with cross-functional departments to streamline processes, enhancing the overall customer experience.
Senior Representative & SME, Global Care
Alorica Teleservices Inc.
Makati City
07.2017 - 02.2020
- Served as a subject matter expert for customer service teams, supporting training and quality assurance.
- Consistently achieved high customer satisfaction scores by resolving complex inquiries.
Outbound Sales Agent
TSD Global Inc.
Taguig City
01.2014 - 07.2017
- Recognized as a top seller with consistently high monthly sales.
- Awarded "Employee of the Month" for outstanding sales performance and dedication.
- Collection and Sales
General Instructor & Marketing Field Officer
AMA Computer Learning Center
Alaminos City
11.2012 - 03.2014
- Taught core science subjects, enhancing student engagement and understanding.
- Organized school events and community outreach initiatives to support marketing efforts.
Education
Bachelor of Secondary Education - Physics and Chemistry
Pangasinan State University
Lingayen, Pangasinan04-2012
Skills
- Team Leadership & Coaching
- Customer Service & Sales
- Technical Proficiency
- Data analysis
- Data visualization
- Excel reporting
- KPI tracking
- Customer relationship management
- Team collaboration
- Power BI
- Strong communication
Accomplishments
- Top Seller: Awarded for highest monthly sales.
- Employee of the Month: Recognized for exceptional performance and team contributions.
Timeline
Data Analyst (Customer Solutions Manager)
Alorica Philippines - Makati City
11.2025 - 03.2026
Team Manager, T-Mobile Account
Alorica Philippines
02.2020 - 03.2023
Senior Representative & SME, Global Care
Alorica Teleservices Inc.
07.2017 - 02.2020
Outbound Sales Agent
TSD Global Inc.
01.2014 - 07.2017
General Instructor & Marketing Field Officer
AMA Computer Learning Center
11.2012 - 03.2014
Bachelor of Secondary Education - Physics and Chemistry
Pangasinan State University