Joseph Adrian Aranas

• Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
• Developed strong client relationships for improved customer satisfaction and repeat business.
• Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
• Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
• Mentored junior sales staff, fostering professional growth and contributing to overall team success.
• Analyzed market trends to identify new opportunities for business expansion and growth.
• Established a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
• Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
• Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
• Launched the SMB segment for the company

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Developed and implemented strategies to increase sales and profitability.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Introduced new methods, practices, and systems to reduce turnaround time.

FTE: 160

• Responsible in launching the entity in Manila
• Responsible for managing the program PnLs.
• Managing a multi-Brands of sales team for different Universities under GUS portfolio with (12 Brands), Inter College Business School of Amsterdam, Arden Berlin, University of Canada West, Berlin school of Business Innovation, University of Law, Toronto School of Management, Niagara college of Toronto, Trebas institute,SABA University school of Medicine, Medical University of the Americas, St. Matthew’s Medical University, The Language Gallery.
• Manages 3 different business units for GUS (Business development Sales, Direct sales and Back office and Support teams)
• Created and conceptualized the Student Advisory team, a sales team that supports the international business development team in student recruitment.
• Weekly updates with GUS executives on Market movements and sales performance of the manila site.

FTE: 400

Annual students enrolled: 1480

Annual Target: $30M

• Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
• Reduced client escalations through proactive communication and problem-solving strategies.
• Engaged on Business to Business Sales; focus on renewals, cross-sell-up-sell and Customer Success both on-boarding and health checks throughout the life of the contract
• Managed Portfolio of 12 individual technology businesses (Dell, Microsoft, Wolters Kluwer, Liveperson, Symantec Bluecoat, McAfee, Blackboard, Pulse Secure, Rockwell Automation, Agfa, Careerbuilder, Accordo)

Portofolio size: $180M

Renewal Target: 90%

• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Implemented data-driven decision making to inform business strategies and drive operational excellence.
• Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
• Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
• Oversaw workforce management planning, volume predictions and capacity planning.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Prepared documents for internal and external audits.
• Spearheaded process improvements to reduce errors and increase overall quality in operations management.
• Launched the Dell program for Alorica

FTE: 250

• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• 95% of the target prospects were onboarded

FTE: 35

• Led the $300M online business of Dell
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Developed and implemented strategies to improve customer service and increase sales.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.

FTE 180

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Managed internal operational standards and productivity targets.
• Motivated and trained employees to maximize team productivity.
• Launched 2 new programs for the company (Client trained in the US)
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.

FTE: 100