Joseph Ybanez
Meycauayan
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 6 years of extensive leadership experience in BPO. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
12
12
years of professional experience
Work History
Recruitment Team Manager
Bill Gosling Outsourcing
05.2023 - Current
- Oversee the Recruitment Process, Engagement with Hiring Managers, In charger of RNR, Coaching & Development, Meetings, Performance Analysis and Review, etc, In charge of executive hiring, Planning and execution
- Developed performance measurement strategies, identifying areas for improvement.
- Delivered regular team meetings for aligned work towards common goals.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Senior Team Manager
PSG Global Solutions
04.2022 - 04.2023
- Acted as a liaison between upper management and team members, ensuring smooth flow of information to facilitate informed decision-making processes.
- Enhanced team performance by implementing effective communication strategies and promoting collaboration among members.
- Implemented innovative problem-solving techniques to resolve complex issues, improving project outcomes significantly.
- Championed continuous improvement initiatives, leading to enhanced processes and increased efficiency within the team.
Team Leader
TaskUs
02.2018 - 04.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Coordinator
24-7 Intouch
11.2014 - 01.2018
- Supervised 13 co-workers.
- Worked with customer service to handle escalated customer issues.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
Subject Matter Expert
Teleperformance
10.2012 - 10.2014
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Education
Associate Computer Technology -
STI
Meycauayan, Province Of Bulacan, Philippines 04.2001 -
Skills
Performance Coaching
Customer Focus
Influencing skills
Operational Excellence
Motivational Abilities
Timeline
Recruitment Team Manager
Bill Gosling Outsourcing
05.2023 - Current
Senior Team Manager
PSG Global Solutions
04.2022 - 04.2023
Team Leader
TaskUs
02.2018 - 04.2022
Team Coordinator
24-7 Intouch
11.2014 - 01.2018
Subject Matter Expert
Teleperformance
10.2012 - 10.2014
Associate Computer Technology -
STI
04.2001 -
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