Veda or Equifax
Joseph Toledo
Customer Service Representative
Mandaluyong City, Metro Manila,00
Summary
Adept at technical troubleshooting and fostering customer loyalty, I significantly enhanced customer satisfaction at Foundever / Stressless Money Australia by swiftly resolving issues, evidenced by a notable increase in satisfaction ratings. My expertise in customer service and compliance with lending regulations underscores my ability to balance customer needs with company policies effectively.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Foundever / Abbott Laboratory
11.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Leisure Sales Coordinator
Foundever / Classic Holidays Australia
11.2019 - 07.2020
- Enhanced client retention through exceptional customer service and relationship building efforts.
- Implemented a streamlined system for tracking inquiries, resulting in improved response times for potential clients.
- Conducted market research analysis, identifying gaps within the existing offerings and recommending improvements where necessary.
- Developed partnerships with vendors to negotiate favorable pricing, enhancing the company''s profitability.
Consumer Loan Underwriter
Foundever / Stressless Money Australia
09.2015 - 11.2018
- Ensured compliance with federal and state lending regulations by conducting regular audits on loan files and documentation.
- Balanced workload efficiently while meeting tight deadlines for loan processing, maintaining high standards of accuracy throughout all stages of underwriting.
- Analyzed applicant profiles and credit histories while reviewing loan approval contingencies to execute accurate and speedy pricing initiatives.
- Increased customer satisfaction ratings by [Number]% by quickly tackling issues for speedy resolution.
Education
Associate of Science - Business Administration And Management
San Sebastián College Recoletos - Cavite City
Cavite City, Province Of Cavite, PhilippinesSkills
Technical Support
Software
Helix software technologies
Five9
Credit Sense
Timeline
Technical Support Representative
Foundever / Abbott Laboratory
11.2020 - Current
Leisure Sales Coordinator
Foundever / Classic Holidays Australia
11.2019 - 07.2020
Consumer Loan Underwriter
Foundever / Stressless Money Australia
09.2015 - 11.2018
Associate of Science - Business Administration And Management
San Sebastián College Recoletos - Cavite City
Similar Profiles
Livia MechelliLivia Mechelli
CLINICAL ADVISOR - MEDICAL DEVICES at FOUNDEVER - ABBOTT DIABETES CARE PROJECTCLINICAL ADVISOR - MEDICAL DEVICES at FOUNDEVER - ABBOTT DIABETES CARE PROJECT
Hunter GillmanHunter Gillman
CUSTOMER SERVICE SPECIALIST at FOUNDEVER - ABBOTT DIABETES HEALTHCARECUSTOMER SERVICE SPECIALIST at FOUNDEVER - ABBOTT DIABETES HEALTHCARE
Jennifer SharpeJennifer Sharpe
Clinical Chemist at Abbott Laboratory Redwood Toxicology DivisionClinical Chemist at Abbott Laboratory Redwood Toxicology Division