Joseph Toledo

Customer Service Representative

Mandaluyong City, Metro Manila,00

Summary

Adept at technical troubleshooting and fostering customer loyalty, I significantly enhanced customer satisfaction at Foundever / Stressless Money Australia by swiftly resolving issues, evidenced by a notable increase in satisfaction ratings. My expertise in customer service and compliance with lending regulations underscores my ability to balance customer needs with company policies effectively.

Overview

years of professional experience

Work History

Technical Support Representative

Foundever / Abbott Laboratory

11.2020 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike

Leisure Sales Coordinator

Foundever / Classic Holidays Australia

11.2019 - 07.2020

Enhanced client retention through exceptional customer service and relationship building efforts.
Implemented a streamlined system for tracking inquiries, resulting in improved response times for potential clients.
Conducted market research analysis, identifying gaps within the existing offerings and recommending improvements where necessary.
Developed partnerships with vendors to negotiate favorable pricing, enhancing the company''s profitability.

Consumer Loan Underwriter

Foundever / Stressless Money Australia

09.2015 - 11.2018

Ensured compliance with federal and state lending regulations by conducting regular audits on loan files and documentation.
Balanced workload efficiently while meeting tight deadlines for loan processing, maintaining high standards of accuracy throughout all stages of underwriting.
Analyzed applicant profiles and credit histories while reviewing loan approval contingencies to execute accurate and speedy pricing initiatives.
Increased customer satisfaction ratings by [Number]% by quickly tackling issues for speedy resolution.

Education

Associate of Science - Business Administration And Management

San Sebastián College Recoletos - Cavite City

Cavite City, Province Of Cavite, Philippines

Skills

Technical Support

Customer Service

Technical Troubleshooting

Customer service expert

Software

Veda or Equifax

Helix software technologies

Five9

Credit Sense

Timeline