Joseph Malig
San Fernando, Province Of Pampanga,PAM
Summary
Skilled Business Development leader offering 8 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding performance objectives. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Business Development Manager
Alchemy Outsourcing
01.2022 - Current
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Generated new business with marketing initiatives and strategic plans.
- Implemented systems and procedures to increase sales.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Chief Happiness Officer
The Exponential
01.2019 - 12.2021
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Managed performance evaluation for Staff
- Performed recruitment and placement of Staff for client needs
- Effectively handled and resolved client escalations
- Facilitated interviews and contract signing for both client and staff
- Coordinated extra curricular activities to promote well being of staff
- Oversaw equipment handling and management for staff
- Spearheaded client engagement and communication on a regular basis
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Operations Manager
Protos EzyVA
05.2016 - 01.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Team Leader
Startek
03.2014 - 03.2016
- Generated reports detailing findings and recommendations.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Maintained database systems to track and analyze operational data.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored and guided employees to foster proper completion of assigned duties.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Team Leader
TeleTech Holdings
06.2010 - 01.2014
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Held weekly team meetings to inform team members on company news and updates.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Quality Assurance Specialist
TeleTech Holdings
04.2009 - 06.2010
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Implemented process improvements to increase productivity in quality assurance operations.
- Conducted investigations into questionable test results.
- Performed call monitoring evaluations and inspections to conform to established standards.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Held team meetings to highlight successes and opportunities of agents
- Provided monthly summary of report to supply operations with much needed data in terms of performance in order to create comparative analysis with other sites.
Customer Service Representative
TeleTech Holdings
06.2008 - 04.2009
- Promptly responded to inquiries and requests from customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Hotel And Restaurant Management
Holy Angel University
Angeles City, Province Of Pampanga, Philippines04.2008
Skills
- Key decision making
- Change Management
- Brand Marketing
- Problem-solving abilities
- Adaptability and Flexibility
- Cost Management
- Data Analytics
- Client Base Retention
- Time Management
- Business Development
- Time management abilities
- Forecasting ability
- Attention to Detail
- Multitasking
- Team Leadership
- Analytical problem solver
- Training and mentoring
- Revenue development
- Active Listening
- Client Consultations
- Account development
- Sales process
- Contract Management
- Process Improvement
- Account Management
- Client Relationship Building
- Goals and performance
- Verbal and written communication
- Strategic business planning
- CRM Platforms
- Client Relationship Management
Languages
English
Bilingual or Proficient (C2)
Software
Trello
Basecamp
Microsoft Office tools
Google Applications
Asana
Slack
Mailchimp
GHL
Zoho
Wordpress
Avaya
Zoom
Proposify
Loom
Canva
EyeQ360
Citrix
Timeline
Business Development Manager
Alchemy Outsourcing
01.2022 - Current
Chief Happiness Officer
The Exponential
01.2019 - 12.2021
Operations Manager
Protos EzyVA
05.2016 - 01.2019
Team Leader
Startek
03.2014 - 03.2016
Team Leader
TeleTech Holdings
06.2010 - 01.2014
Quality Assurance Specialist
TeleTech Holdings
04.2009 - 06.2010
Customer Service Representative
TeleTech Holdings
06.2008 - 04.2009
Bachelor of Science - Hotel And Restaurant Management
Holy Angel University
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