Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Isla

Head - Channel Backroom Support
Malate, Metro Manila

Summary

Throughout my tenure spanning more than 26 years at Globe, I've had the privilege of rotating through diverse departments, enriching my skill set and competencies. This journey has provided me with a comprehensive, 360-degree understanding of how the consumer business operates.

Overview

27
27
years of professional experience
5
5
years of post-secondary education

Work History

Head - Backroom Support

Globe Telecom
01.2023 - Current
  • Honed my skills in manual and digital sales processing for Consumer broadband and mobile. I also gained exposure to and enhanced my proficiency in digital selling by fulfilling the requirements of Digital Online Sales.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Regional Sales Head

Globe Telecom
01.2021 - 12.2022
  • Directed the management of the largest dealers and BBSPs in the post-pandemic landscape.
  • Managed the rationalization and consolidation of dealers' and BBSPs' territories to safeguard profitability amidst pandemic challenges.

Retail Operations Head

Globe Telecom
04.2017 - 12.2020

Spearheaded revenue growth by ensuring the effective execution of plans and programs, identifying expansion opportunities for both Broadband and Mobile, and developing initiatives tailored to the region in collaboration with Brand, NTM, NTG, CFS, CXM, and other stakeholders to increase acquisitions and enhance customer experience.

Retail Operations Head

Globe Telecom
10.2015 - 03.2017

Regional Operations Head

Globe Telecom
07.2011 - 09.2015

Retail Area Head

Globe Telecom
08.2006 - 06.2011
  • Revamped outdated operational procedures which positively impacted overall workflow efficiency within the area.
  • Collaborated with other departments to ensure smooth operations and communication across the organization.
  • Drove revenue growth through effective sales coaching techniques that resulted in improved team performance.

Retail Store Manager

Globe Telecom
02.2001 - 07.2006
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

Accountant

Globe Telecom
05.1998 - 01.2001

Managed the financial recording and reporting for all Globe fixed assets.

  • Provided journal entries and performed accounting on accrual basis.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.

Accounting Assistant

Globe Telecom
08.1997 - 04.1998
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Coordinated with external auditors to resolve discrepancies.
  • Matched purchase orders with invoices and recorded necessary information.

Education

Bachelor of Science - Accountancy

Far Eastern Uiversity
Manila
06.1992 - 10.1996

Crash Course - Management Development Program

Asian Institute of Management
Makati
03.2015 - 06.2015

Skills

Data Management

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Timeline

Head - Backroom Support

Globe Telecom
01.2023 - Current

Regional Sales Head

Globe Telecom
01.2021 - 12.2022

Retail Operations Head

Globe Telecom
04.2017 - 12.2020

Retail Operations Head

Globe Telecom
10.2015 - 03.2017

Crash Course - Management Development Program

Asian Institute of Management
03.2015 - 06.2015

Regional Operations Head

Globe Telecom
07.2011 - 09.2015

Retail Area Head

Globe Telecom
08.2006 - 06.2011

Retail Store Manager

Globe Telecom
02.2001 - 07.2006

Accountant

Globe Telecom
05.1998 - 01.2001

Accounting Assistant

Globe Telecom
08.1997 - 04.1998

Bachelor of Science - Accountancy

Far Eastern Uiversity
06.1992 - 10.1996
Joseph IslaHead - Channel Backroom Support