JOSEPH H. DIVINA
Quezon City
Summary
- Led the Salesforce Functional Consultant role in delivering the first real-time digital account opening solution for PH universal banks.
- Skilled in managing complex Salesforce requirements, with the ability to adapt to evolving needs.
- Proficient in Salesforce declarative tools (Approval Processes, Flows, etc.).
- Experienced in implementing Sales and Service Cloud solutions.
- Strong English communication skills (both written and verbal).
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Solution Consultant
Seven20
2022.04 - Current
- Lead Salesforce consultant and project manager for multiple client projects.
- Managed client onboarding with Salesforce declarative tools, including integrations with Zapier, Hubspot, and Typeform.
- Specialized in developing complex automation workflows using Lightning Flows
Salesforce Consultant
Capgemini Philippines Corp.
2021.05 - 2022.04
- Supported production builds for client Opportunity, Quote, Order, and Case Management processes.
- Collaborated with the Development team on enhancements for existing builds.
- Developed Vlocity Document Templates for contract generation and updated Apex classes to generate PDF reports.
Salesforce Functional Consultant
Third Pillar Business Applications and Consulting Inc.
2019.07 - 2021.05
- Conducted requirements gathering to map clients' business processes.
- Configured Salesforce features (fields, objects, automation) using declarative tools.
- Partnered with developers to integrate Salesforce with other applications.
- Led product demos, UAT sessions, and Knowledge Transfers.
Advanced App/Cloud Support Engineer
Accenture - Project: Salesforce GTSS
2017.10 - 2019.07
- Served as Salesforce CRM Administrator for support team, providing Tier 2 assistance on admin-level issues.
Education
Bachelor of Science - Industrial Engineering
Technological Institute of The Philippines
Quezon City, Metro Manila, Philippines2017-04
Skills
- Salesforce Sales Cloud and Service Cloud
- Requirements gathering
- Solution Design
- Business Analysis
- Problem-solving
- Adaptability
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Data Architect
- Salesforce Certified Omnistudio Developer
Timeline
Solution Consultant
Seven20
2022.04 - Current
Salesforce Consultant
Capgemini Philippines Corp.
2021.05 - 2022.04
Salesforce Functional Consultant
Third Pillar Business Applications and Consulting Inc.
2019.07 - 2021.05
Advanced App/Cloud Support Engineer
Accenture - Project: Salesforce GTSS
2017.10 - 2019.07
Bachelor of Science - Industrial Engineering
Technological Institute of The Philippines