JOSEPH H. DIVINA
Quezon City
Summary
- Led the Salesforce Functional Consultant role in delivering the first real-time digital account opening solution for PH universal banks.
- Skilled in managing complex Salesforce requirements, with the ability to adapt to evolving needs.
- Proficient in Salesforce declarative tools (Approval Processes, Flows, etc.).
- Experienced in implementing Sales and Service Cloud solutions.
- Strong English communication skills (both written and verbal).
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Solution Consultant
Seven20
Remote
04.2022 - Current
- Lead Salesforce consultant and project manager for multiple client projects.
- Managed client onboarding with Salesforce declarative tools, including integrations with Zapier, Hubspot, and Typeform.
- Specialized in developing complex automation workflows using Lightning Flows
Salesforce Consultant
Capgemini Philippines Corp.
Remote
05.2021 - 04.2022
- Supported production builds for client Opportunity, Quote, Order, and Case Management processes.
- Collaborated with the Development team on enhancements for existing builds.
- Developed Vlocity Document Templates for contract generation and updated Apex classes to generate PDF reports.
Salesforce Functional Consultant
Third Pillar Business Applications and Consulting Inc.
Makati City, Metro Manila, Philippines
07.2019 - 05.2021
- Conducted requirements gathering to map clients' business processes.
- Configured Salesforce features (fields, objects, automation) using declarative tools.
- Partnered with developers to integrate Salesforce with other applications.
- Led product demos, UAT sessions, and Knowledge Transfers.
Advanced App/Cloud Support Engineer
Accenture - Project: Salesforce GTSS
Quezon City, Metro Manila, Philippines
10.2017 - 07.2019
- Served as Salesforce CRM Administrator for support team, providing Tier 2 assistance on admin-level issues.
Education
Bachelor of Science - Industrial Engineering
Technological Institute of The Philippines
Quezon City, Metro Manila, Philippines04-2017
Skills
- Salesforce Sales Cloud and Service Cloud
- Requirements gathering
- Solution Design
- Business Analysis
- Problem-solving
- Adaptability
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Data Architect
- Salesforce Certified Omnistudio Developer
Timeline
Solution Consultant
Seven20
04.2022 - Current
Salesforce Consultant
Capgemini Philippines Corp.
05.2021 - 04.2022
Salesforce Functional Consultant
Third Pillar Business Applications and Consulting Inc.
07.2019 - 05.2021
Advanced App/Cloud Support Engineer
Accenture - Project: Salesforce GTSS
10.2017 - 07.2019
Bachelor of Science - Industrial Engineering
Technological Institute of The Philippines