Joseph Gonzales
Quezon City, Metro Manila
Summary
Adept at fostering career transitions and enhancing sales outcomes, I leveraged interpersonal communication and data analysis skills at AFNI PH to elevate service offerings and coaching methodologies. My proactive approach in goal setting and performance assessments significantly contributed to organizational success, embodying teamwork and a commitment to continuous professional development.
Overview
7
7
years of professional experience
Work History
Transition Coach
AFNI PH
06.2022 - Current
- Promoted a positive working environment by demonstrating professionalism consistently throughout all interactions with clients, colleagues, and external partners.
- Evaluated the effectiveness of coaching sessions by monitoring agents progress towards achieving established goals.
- Continually sought opportunities for self-improvement and professional development through participation in relevant workshops or training sessions.
- Assisted agents in overcoming barriers and challenges associated with career changes by addressing fears, concerns, and limiting beliefs.
- Contributed to the overall success of the organization by actively seeking ways to improve service offerings, enhance coaching methodologies, and expand our reach within the community.
Inbound Customer/Inside Sales Representative
VXI
08.2021 - 05.2022
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
Inbound Technical Support Representative
Teleperformance PH
07.2020 - 08.2021
- Provided remote support for software installations, configurations, and updates as needed.
- Managed high call volumes, maintaining professionalism under pressure while addressing customer needs.
Inbound Customer/Inside Sales Representative
Teleperformance PH
05.2018 - 03.2020
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
High School Diploma -
Lagro High School
Misa De Gallo St. Brgy. Greater Lagro Pasong Putik03-2015
Elementary Education
Delfin M. Gerladez Elementary School
St. Dominic Subd. Brgy. Kaligayahan Novaliches, QC03-2010
Skills
- Career guidance
- Skill development
- Progress monitoring
- Performance assessments
- Goal setting
- Interpersonal communication
- Data analysis
- Administration collaboration
- Multitasking Abilities
- Teamwork and collaboration
- Task demonstrations
Timeline
Transition Coach
AFNI PH
06.2022 - Current
Inbound Customer/Inside Sales Representative
VXI
08.2021 - 05.2022
Inbound Technical Support Representative
Teleperformance PH
07.2020 - 08.2021
Inbound Customer/Inside Sales Representative
Teleperformance PH
05.2018 - 03.2020
High School Diploma -
Lagro High School
Elementary Education
Delfin M. Gerladez Elementary School
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