Joseph Galaura

Customer Service Representative

Davao City, Province of Davao del Sur

Summary

Dynamic Healthcare Customer Service Representative with Teleperformance, adept at enhancing patient satisfaction through effective communication and problem-solving. Skilled in HIPAA compliance and claims processing, I excel in maintaining patient confidentiality while ensuring seamless coordination of care. Recognized for my stress tolerance and ability to educate patients on policies and procedures.

Overview

years of professional experience

Work History

Healthcare Customer Service Representative

Teleperformance

10.2023 - 08.2025

Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Education

Bachelor of Science - Criminology

Holy Cross of Davao College

Davao City

04.2001 -

Skills

Patient confidentiality

Flexible schedule

Data entry proficiency

Stress tolerance

Claims processing

HIPAA compliance

Patient eligibility verification

Insurance claims follow-up

Customer service

Timeline