Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Joseph Encila

Cebu,Philippines
Joseph Encila

Summary

Goal-focused Waiter well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.

Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.

Overview

21
years of professional experience
3
Certifications

Work History

Lex Hotel Cebu
Cebu City, Philippines

Waiter/ server and Team Leader Service
06.2025 - Current

Job overview

  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Explained dish components clearly to inform customers' decisions.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.

Golden Valley Hotel and Golden Prince Hotel & Suite
Cebu City, Philippines

Food and Beverage OIC
08.2009 - 03.2015

Job overview

  • Monitored and updated stock levels and inventory databases.
  • Improved efficiency and productivity by acquiring new skills.
  • Increased customer satisfaction by resolving issues.
  • Completed customer orders with speed and accuracy.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Oversaw daily operations to achieve high productivity levels.

Golden Valley Hotel
Cebu City, Philippines

Regular Waiter
08.2005 - 08.2009

Job overview

  • Accommodated special dietary requests, enhancing customer dining experience.
  • Relayed feedback from customers to management for continuous improvement.
  • Assisted in food preparation, resulting in timely service delivery.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Managed timing standards in food deliveries to minimise delays.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Increased order value by upselling sides, drinks and desserts.
  • Verified completed orders and served guests at tables.
  • Memorised complete menu and offered guests knowledgeable suggestions.

Golden Valley Hotel
Cebu City, Philippines

On call waiter
04.2005 - 08.2005

Job overview

  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Worked collaboratively with kitchen staff for efficient service delivery.

Education

MGB SDACI Skill Development & Assessment Center
Cebu City

Certificate of Higher Education from Bread &.Pastry Production NCII
11.2022

University Overview

Asian College of Technology
Cebu City

Certificate of Higher Education from Batchelor of Science Computer Accounting and Manag
06.2001

University Overview

Skills

    Punctuality

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Languages

English
Intermediate (B1)
A1
Cebuano
Upper intermediate (B2)
A1
Tagalog
Intermediate (B1)
A1

Certification

Bartending NCII

Timeline

Bartending NCII

04-2028

Food and Beverage Service NCII

04-2028

Bread and Pastry Production NCII

12-2027
Waiter/ server and Team Leader Service
Lex Hotel Cebu
06.2025 - Current
Food and Beverage OIC
Golden Valley Hotel and Golden Prince Hotel & Suite
08.2009 - 03.2015
Regular Waiter
Golden Valley Hotel
08.2005 - 08.2009
On call waiter
Golden Valley Hotel
04.2005 - 08.2005
MGB SDACI Skill Development & Assessment Center
Certificate of Higher Education from Bread &.Pastry Production NCII
Asian College of Technology
Certificate of Higher Education from Batchelor of Science Computer Accounting and Manag
Joseph Encila