JOSEPH D. SARMIENTO

• Tracks flight schedules to promote on-time landings and avoid loading delays.
• Participates in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
• Conducts thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
• Collaborates closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
• Manages load control operations to ensure accurate weight and balance for aircrafts - AIRBUS 320/321, AIRBUS 330-200/ 800/ 900 and BOEING 777-300
• On-call Load Master on Board for some Kuwait Airways' flight destinations.
• Coordinates ground crew activities to complete objectives on schedule.
• Contributes to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.

• Responsible for supervising the loading and unloading of cargo, baggage, mail, and people on a variety of aircraft.
• Mathematically planning the correct placement of the load on the airplane, providing passenger comfort and safety, securing cargo and taking part in airdrop operations.
• Responsible for properly loading, unloading, and moving baggage and cargo around an airport, both land side and air-side.
• Carries out inspections, hazard checks.
• Operated aerobridge.
• On call Load Master on Board for some Kuwait Airways' destinations specially during the pandemic.

• Thoroughly knowledgeable of aircraft handling services and full understanding of all assigned flights as per flight information, aircraft movement, internal and external interrelations of SAUDIA Ground Services with concerned agencies and data supplied – ensuring accurate information are on hand before starting any operational activity.
• Operationally responsible for all staff assigned on the airport in performing ground handling activities. Assigns SGS Assembly Driver in transferring the baggage to appropriate aircraft or basement.
• Supervises and guides all assigned staff to produce good quality of work.
• Ensures that all assigned flights are handled as per standard specifications, after having secured manpower and equipment availability so that work performances are always set in the direction of set goals and objectives.
• Liaise with other agencies namely: SV Ramp Services staff, Passenger’s Representatives, Customers, Maintenance and Foreign Airlines staff to ensure smooth operation.
• Ensures understanding and complete knowledge of Ramp Operation complying with the rules and regulations governing safety specifically driving and vehicle operations on Airfield Operation Areas (AOA).
• Prompt in reporting untoward incidents, accidents or deviation from standards to the Ramp Supervisor/Coordinator on duty, so that problem is immediately straightened-out to ensure quality-work-performance.
• Completely understands aircraft configuration of ULD/Pallets and standard requirements. Understand flight information thoroughly. Fully aware of ground timing and other relative information relating to the Aircraft.
• Ability to perform in a most effective manner to the right quality on a given time. Exercises firm decisions on irregular conditions within the scope of personal responsibility.
• Follows Ramp Coordinator’s flight assignment and proceeds to assigned aircraft at least 1 hour prior to departure and 30 minutes prior to arrival.

• Manually inspect products as per Customer Quality Requirements.
• Responsible for checking and arranging of all finished products.
• ·Assuring the quality such as double glazing, painting glass, design glass, laminated glass will ship in good condition.
• Coordinate with the Sub-contractor in charge for changes and specification.
• Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.

• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
• Accurately documented all operational data, ensuring up-to-date records for review and analysis.
• Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
• Reduced equipment downtime by troubleshooting issues and performing timely repairs.
• Worked outside in all weather conditions.
• Conducted preventative maintenance on equipment to reduce repair costs.
• Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.

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• Inspected incoming and outgoing materials for accuracy and quality.
• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
• Performed root cause analysis to identify and resolve defects, improving quality standards.
• Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
• Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
• Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
• Performed visual inspections and non-destructive tests where appropriate.
• Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
• Utilized quality control software to track and analyze product data.

• Receiving all incoming deliveries.
• Updates all incoming/outgoing cargo.
• Coordinates with sales and purchasing sales Po’s order status.
• Observes and implement FIFO system.
• Checks deliveries base on Po’s and physical conditions of actual delivery.
• Submits all items required for inspections to IQA.
• Prepared discrepancy reports for damaged, substandard deliveries.
• Prepared incident reports on all mishandled items.
• Makes a proper tagging and labeling of materials.