Joseph Danes O. Viloria
Quezon City
Summary
Dedicated IT Supervisor skilled in managing hotel operations within an IT scope, including data center oversight, network administration, and service desk management. Focused on enhancing guest experiences through effective Wi-Fi management and operational efficiency across multiple properties.
Overview
14
14
years of professional experience
Work History
IT SUPERVISOR Cluster
PHINMA HOSPITALITY INC.
10.2024 - Current
- Manage All Hotel Operation within an IT Scope including oversight of Data Center operations including LAN/WAN/NAS/TELEPHONY (PABX) communications, Service Desk Management
- Managed and monitored back of house networks and guest networks to ensure optimal performance and reliability
- Directly monitoring Network Infrastructure such as Routers and Switches on each Properties
- Managing of Access Points on Public Areas and Meeting Rooms
- Configuration of Access Points on Rooms from old Network to New Implemented Network
- Configuring Ruijie AP’s, Checkpoint Firewall
- Monitoring Traffics for High Availability and Usage of ISP`s of each Properties
- Oversaw guest Wi-Fi usage on LinkBroad manage gateway to enhance user experience
- Manage and Monitor Ticketing System via ClickUp Service Desk
- Maintains inventory listing of IT Equipment for the 14 Microtels and TRYP
- Coordinated purchasing and proposal acquisition for IT projects and equipment replacements to support operational needs
- Implemented IT projects by coordinating tasks and resources.
- Perform various network problem analysis and monitoring tasks for the Office of Information Technology.
IT OFFICER
I’M HOTEL MAKATI / OAKWOOD MAKATI AVENUE
11.2023 - 10.2024
- Met all requirements for the System Integration Test on Oakwood Property to follow audit requirements and standards.
- Managed hotel operations within IT scope, overseeing data center operations including LAN/WAN/NAS/telephony communications, service desk management, and audio-visual systems.
- Oversaw guest Wi-Fi usage at ANTLABS to ensure connectivity and performance.
- Maintaining and troubleshoot the Backbone and Data Links on each Access Points on IDF
- Configuration of Access Points on Rooms from old Network to New Implemented Network
- Directly monitoring Network Infrastructure such as Routers and Switches
- Managing of Access Points on Public Areas and Meeting Rooms
- Manage and Monitor Ticketing System on the Property NGB-OSS
- Maintained inventory of LAN/access points, facilitating efficient deployment and management.
- Addressed and resolved 200 workstation problems through root cause analysis and corrective actions.
- Executed tasks for IT project implementation, ensuring projects met deadlines and objectives.
- Perform various network problem analysis and monitoring tasks for the Office of Information Technology.
- Provide training to new department staff members on system work flow.
- Manages and Maintain IP and Analog CCTV, DVR and NVR
QCLC-RS On the Job Training
Land Transportation Office
Quezon City
01.2023 - 03.2023
Business Owner
G-SPOT Portal (Internet Café)
Quezon City
10.2016 - 01.2019
IT Executive
L`etoile Hotel
05.2015 - 10.2015
- Doha, Qatar
- Oversaw IT infrastructure and systems for luxury hotel operations.
- Managed software updates and maintenance for property management systems.
- Developed cybersecurity protocols to protect sensitive guest information.
IT Officer - Redesignated
The Ascott Residence
05.2013 - 05.2015
- Worked in Doha, Qatar
Housekeeping Coordinator
The Ascott Residence
11.2012 - 05.2013
- Worked in Doha, Qatar, contributing to local projects
Education
Bachelor of Science - Information Technology
New Era University
Quezon City01-2023
Bachelor of Science - Hotel and Restaurant Management
STI College Fairview
Quezon City01-2012
Skills
- CheckPoint Network Firewall
- Technical support
- Information security
- IT compliance
- Network administration
- IT procurement
- LinkBroad Gateway
- Network Configuration
- Network Management
- VM Ware Virtual Server Installation
- Web Application Development
- Web Application Deployment
- Computer Troubleshooting
- Software Troubleshooting
- Network troubleshooting
- Service desk management
- Firewall configuration
- Wi-Fi management
- IT project implementation
Training
- BIG DATA FUNDAMENTALS
- HADOOP 101
- BIG DATA 101
- DATA SCIENCE FUNDAMENTALS
- DATA SCIENCE 101
- DATA SCIENCE TOOLS
- DATA SCIENCE METHODOLOGY
- INTRODUCTION TO CLOUD COMPUTING
References
- Vener M. Botin, Grout IT Manager, +63 917 590 5895, vmbotin@microtel.ph
- Revkien Carlos, Sales Associate, Pinnacle Real Estate Consulting Services Inc., +63 921 856 8038, revkiencarlos28@gmail.com
- Geraldin Sedillo, HR Assistant, Maine City Property Development Corporation, +63 953 398 0049
Timeline
IT SUPERVISOR Cluster
PHINMA HOSPITALITY INC.
10.2024 - Current
IT OFFICER
I’M HOTEL MAKATI / OAKWOOD MAKATI AVENUE
11.2023 - 10.2024
QCLC-RS On the Job Training
Land Transportation Office
01.2023 - 03.2023
Business Owner
G-SPOT Portal (Internet Café)
10.2016 - 01.2019
IT Executive
L`etoile Hotel
05.2015 - 10.2015
IT Officer - Redesignated
The Ascott Residence
05.2013 - 05.2015
Housekeeping Coordinator
The Ascott Residence
11.2012 - 05.2013
Bachelor of Science - Information Technology
New Era University
Bachelor of Science - Hotel and Restaurant Management
STI College Fairview