Joseph Cometa
Davao City, Davao Del Sur
Summary
Experienced customer service representative at OP360 Davao with a proven track record in customer service excellence and teamwork and collaboration. Skilled in problem-solving and active listening, resulting in increased customer loyalty and OP360 satisfaction. Recognized as a top performer for consistently delivering exceptional service. Proficient in building interpersonal skills, promoting positive team dynamics, and nurturing management relations.
Overview
2
2
years of professional experience
Work History
Custumer Service Representative
OP360 Davao
Davao City, Davao Del Sur
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Content Moderator
Conectys Davao
Davao City, Davao Del Sur
01.2023 - 02.2024
- Analyzes, investigates and validates the content and integrity of reviews images and video submitted by members / users of the application in accordance with current procedures, rules and instructions for the project;
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
Mobile Expert
Alorica Davao
Davao City, Davao Del Sur
09.2022 - 12.2023
- Diagnose and troubleshoot any issues related to the products of T-Mobile.
- Provide instructions for common tasks such as setting up an account, et cetera.
- Manage incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns, or promo packages.
Identifying and assessing customer needs to achive customer satisfaction. - Sustained ongoing customer relationships by building rapport and trust.
- Displayed exemplary customer service during difficult interactions by employing empathy, a positive attitude, and focusing on solutions.
Education
Business Administration Program - Business Management
Davao Doctors College, Inc.
Davao City, Davao Del Sur05.2023
Skills
- Customer service excellence
- Teamwork and collaboration
- Interpersonal skills
- Attention to detail
- Problem-solving
- Active listening
Accomplishments
Every month, I consistently rank among the top 10. In September, I reached the top 2 with an overall average score of 105.09%.
Timeline
Custumer Service Representative
OP360 Davao
03.2024 - Current
Content Moderator
Conectys Davao
01.2023 - 02.2024
Mobile Expert
Alorica Davao
09.2022 - 12.2023
Business Administration Program - Business Management
Davao Doctors College, Inc.