Joseph Cometa
Davao City, Davao Del Sur
Summary
Experienced customer service representative at OP360 Davao with a proven track record in customer service excellence and teamwork and collaboration. Skilled in problem-solving and active listening, resulting in increased customer loyalty and OP360 satisfaction. Recognized as a top performer for consistently delivering exceptional service. Proficient in building interpersonal skills, promoting positive team dynamics, and nurturing management relations.
Overview
2
2
years of professional experience
Work History
Custumer Service Representative
OP360 Davao
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Content Moderator
Conectys Davao
01.2023 - 02.2024
- Analyzes, investigates and validates the content and integrity of reviews images and video submitted by members / users of the application in accordance with current procedures, rules and instructions for the project;
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
Mobile Expert
Alorica Davao
09.2022 - 12.2023
- Diagnose and troubleshoot any issues related to the products of T-Mobile.
- Provide instructions for common tasks such as setting up an account, et cetera.
- Manage incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns, or promo packages.
Identifying and assessing customer needs to achive customer satisfaction. - Sustained ongoing customer relationships by building rapport and trust.
- Displayed exemplary customer service during difficult interactions by employing empathy, a positive attitude, and focusing on solutions.
Education
Business Administration Program - Business Management
Davao Doctors College, Inc.
Davao City, Davao Del Sur05.2023
Skills
- Customer service excellence
- Teamwork and collaboration
- Interpersonal skills
- Attention to detail
- Problem-solving
- Active listening
Accomplishments
Every month, I consistently rank among the top 10. In September, I reached the top 2 with an overall average score of 105.09%.
Timeline
Custumer Service Representative
OP360 Davao
03.2024 - Current
Content Moderator
Conectys Davao
01.2023 - 02.2024
Mobile Expert
Alorica Davao
09.2022 - 12.2023
Business Administration Program - Business Management
Davao Doctors College, Inc.
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