Joseph C. Fernandez Jr
Cebu City,Cebu
Summary
Experienced with quality assessment and assurance methodologies, ensuring top-notch product standards. Utilizes analytical skills and attention to detail to identify and resolve issues efficiently. Track record of maintaining high quality benchmarks through continuous process improvement and teamwork.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Quality Analyst
Enshored Inc.
04.2022 - Current
- Company Overview: (Travelperk)
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Travel Consultant
Cognizant Inc.
06.2021 - 03.2021
- Company Overview: (Flight Center - Australian Acct.)
- (Flight Center - Australian Acct.)
Travel Consultant / CSR
EXL Philippines Inc.
10.2019 - 01.2021
- Company Overview: (AMEX - GBT)
- (AMEX - GBT)
Travel Consultant / CSR
Teleperformance Inc.
04.2016 - 09.2019
Customer Service Rep.
Supportsave Inc.
01.2015 - 12.2015
Customer Service Rep.
Global link BPO
01.2014 - 01.2015
Education
BSBA - Management Accounting
University of Cebu - Main Campus
01.2009 - 01.2014
Secondary Education - undefined
Ramon Duterte Mem'l Nat´l H.S
Primary Education - undefined
Guadalupe Elem. School
Skills
Sabre
Amadeus
Worldspan
Inbound call handling
Outbound call handling
Customer Support
Complaint Resolution
Quality improvement
Continuous improvement
undefinedPersonal Information
- Place of Birth: Cebu City, Philippines
- Height: 5'5 ft.
- Weight: 69 kg
- Date of Birth: 08/31/93
- Gender: Male
Besttimetocontact
Anytime
Timeline
Quality Analyst
Enshored Inc.
04.2022 - Current
Travel Consultant
Cognizant Inc.
06.2021 - 03.2021
Travel Consultant / CSR
EXL Philippines Inc.
10.2019 - 01.2021
Travel Consultant / CSR
Teleperformance Inc.
04.2016 - 09.2019
Customer Service Rep.
Supportsave Inc.
01.2015 - 12.2015
Customer Service Rep.
Global link BPO
01.2014 - 01.2015
BSBA - Management Accounting
University of Cebu - Main Campus
01.2009 - 01.2014
Secondary Education - undefined
Ramon Duterte Mem'l Nat´l H.S
Primary Education - undefined
Guadalupe Elem. School
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