JOSEPH B. AFABLE JR.
Onsite Engineer
Imus City
Summary
I am a quality-focused I.T Software/Hardware Technician with over 16 years of experience in computers and printers. I'm also skilled in diagnosing and addressing complex hardware issues, including, repairing and maintaining PCs, peripherals and printers. And able to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
On-site Engineer / Printer Support Technician
Quartz Business Products Corporation
12.2015 - Current
- Responding to printer-related support requests from end-users and diagnosing problems with printers & copiers.
- Resolving hardware and software issues related to printers, such as paper jams, printer connectivity problems, printer driver installations, and print quality problems.
- Conducting regular maintenance tasks on printers, including cleaning, calibration, and replacing printer components like ink cartridges, toners, and rollers.
- Installing, setting up, and configuring new printers and printing devices for end-users and ensuring they are correctly connected to the network.
- Assisting in configuring network printers and ensuring proper connectivity and access for users across the organization.
- Assisting with printer software installations, updates, and troubleshooting issues with print drivers and printer management utilities.
- Monitoring printer performance and implementing optimizations to enhance printing efficiency
- Providing training and guidance to end-users on printer usage, maintenance best practices, and resolving common printer-related issues.
- Creating and maintaining documentation for printer configurations, troubleshooting procedures, and user guides.
- Communicating with printer vendors for warranty support, parts replacement, and obtaining technical assistance when necessary.
- Answering incoming calls, emails, or tickets from end-users seeking technical assistance and support
- Remote assistant using remote desktop tools to access and control users' computers to diagnose and fix issues that cannot be resolved through verbal guidance alone.
- Record details about the defective printers pulled out a form and submit it to the office for repair or replacement
- (Assigned to Makati Medical Center)
Printer Support Technician
Prime Technology Specialist, Inc.
05.2015 - 12.2015
- Install and set up new printers, copiers, and multifunction devices at customer locations. Connect the equipment to the network or USB connection, configure settings, and install necessary drivers to ensure proper functionality.
- Perform routine inspections, cleaning, and adjustments on printers to prevent issues and maintain optimal performance. Regularly replace consumables like ink or toner cartridges as needed.
- Diagnose hardware and software issues with printers and copiers. Conduct repairs by replacing faulty components, addressing connectivity problems, and resolving software errors.
- Interact directly with customers to provide technical support and guidance.
- Keep abreast of the latest firmware updates and upgrades for printers to enhance performance and security. Implement necessary updates to keep the equipment up-to-date.
- Monitor and manage inventory levels of printer parts, accessories, and consumables. Order replacement parts as required and maintain accurate records of inventory.
- Maintain detailed records of service activities, repairs, and customer interactions. Complete service reports and document all relevant information for future reference.
- Ensure that printers and copiers meet quality standards after repairs or installations. Test the equipment thoroughly to verify proper functionality.
Technical Support
eLearning Systems Inc.
09.2010 - 04.2015
- Installing and Configuring Windows Server 2003 and CentOS 5.5 Linux Servers.
- Knowledgeable in using RAID Technology
- Configuring LINUX CentOS as Domain Controller using SAMBA
- Configuring VM Ware
- Updating/Installing Hardware Parts such as Memory, Hard Drives.
- Cabling and testing of Network
- Networking (LAN/WAN) for new installed Laboratory
- Computer Technician (Hardware and Software)
- Knowledgeable in Windows Operating Systems (XP, Windows 7 and Vista)
- Analyzing and Solving Technical Problem (including Hardware and Software Programs)
- Data Encoding
- Installing Windows Software Applications (Anti-virus, Office, etc.)
- Making Technical/Inventory Reports
- Field Technical Support Assigned in the different clients in Metro Manila and Provincial Sites
- Field Technical Support Assigned in Deferent Schools/University like, FEU Manila, UE Manila and Other universities inside and outside metro manila and provinces.
Computer Laboratory Facilitator
Taniel Manpower Agency Co
04.2010 - 08.2010
- Install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
- Install, assemble and configure computers, monitors, network infrastructures and peripherals such as printers, scanners and related hardware; pull cables and rewires or direct the rewiring of cables as required for new installations and office reconfiguration.
- Troubleshoot problems with computer systems, including hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required.
- Act as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implement solutions.
- Perform other duties of a similar nature or level.
- Maintaining all computers and make repair.
eLearning Specialist
CPI Global Vision Career Inc.
07.2008 - 03.2010
- Windows Server management and maintenance.
- Keeping all the units are in good condition for the students to use during their laboratory time.
- Making the entire network is working properly.
- Assigning of the lesson to be tackle on their laboratory.
- Keeping the entire password.
- Making and calculating reports.
- Assisting students on the right track.
- Installing programs.
- Maintain and fix problems from all computers that using during the entire operations.
- Repairing hardware and software problems.
Education
Bachelor of Science - Information Technology
Lyceum of the Philippines University
Manila, Philippines09.2025
Diploma - Electronics Technician
Access Computer College
Manila, Philippines03.2009
Diploma - Electrical Technology
Eastern Samar State University
Borongan City, Eastern Samar, Philippines01.2004
Secondary - undefined
Eastern Samar National Comprehensive High School
Borongan City, Eastern Samar, Philippines03.2001
Primary - undefined
Maypangdan Elementary School
Maypangdan Borongan City, Eastern Samar, Philippines03.1997
Skills
Knowledgeable in Hardware & Software Installation
TRAINING EXPERIENCE:
- ON JOB TRAINING
- MUNICIPALITY OF BORONGAN
- Borongan Eastern Samar
- May, 2004
- Duties and Responsibilities:
- Troubleshoots repairs and maintains electrical distribution systems including electric motors
- Installs, troubleshoots and repairs new equipment and systems, including all lights.
- Monitors work done by outside and reports back to supervisor.
- Responds to routine and emergency calls for repairs and service.
- May train and direct the work of other classified staff in the area.
- Assists and serves as back up to other Facilities employees.
CHARACTER REFERENCE:
Available upon request certify that all information’s represented above is true and correct to the best of my knowledge.
PERSONAL ATTRIBUTES:
- I can work under minimal supervision
- I am hardworking and looking forward to attaining company goal
- Willing to learn many things based on job specifications
- Willing to be trained
- Positive outlook in life
Timeline
On-site Engineer / Printer Support Technician
Quartz Business Products Corporation
12.2015 - Current
Printer Support Technician
Prime Technology Specialist, Inc.
05.2015 - 12.2015
Technical Support
eLearning Systems Inc.
09.2010 - 04.2015
Computer Laboratory Facilitator
Taniel Manpower Agency Co
04.2010 - 08.2010
eLearning Specialist
CPI Global Vision Career Inc.
07.2008 - 03.2010
Diploma - Electronics Technician
Access Computer College
Diploma - Electrical Technology
Eastern Samar State University
Secondary - undefined
Eastern Samar National Comprehensive High School
Primary - undefined
Maypangdan Elementary School
Bachelor of Science - Information Technology
Lyceum of the Philippines University