Joseph A. Taparra III
Cordova,CEB
Summary
Hardworking and experienced Virtual Assistant with credible background in customer service, customer support, lead generation, and sales. Experienced in handling calls, managing emails, setting appointments, following up on prospects, assisting with technical issues, offering customer support, and selling products. Bringing forth effective communication within an organization and its customer base, in addition to assurance of high-quality outputs. Eager to join a new team of people, and assist them as a dedicated and passionate Virtual Assistant.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Direct Hire
02.2024 - 03.2025
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Data Entry – Inputting and organizing data as required.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Marketing Research Specialist
Upwork
03.2024 - 01.2025
- Made outbound calls to prospects, to gather information about company owner, staff size, and the main software that they use
- The market were dental clinics, and the call list covered different states
- Updated the Microsoft Excel leads list regarding the current status of the prospects, and gave weekly reports to the team
- Strengthened client relationships through regular reporting of research findings, enabling better decision-making processes.
- Coordinated focus group discussions to gain valuable qualitative insights into customer preferences and opinions on products or services offered by the company.
Support ambassador
TDCX
03.2023 - 03.2024
- Managed inbound calls and emails from customers who seek support regarding product changes such as room bookings and reservations
- Facilitated customer-to-customer relations and communications to settle disputes, engage inquiries, and provide feedback
- Helped prospective customers with on-boarding unto the client's services
Sales advisor
Concentrix
06.2022 - 02.2023
- Managed inbound calls to give advise to customers who have issues with products bought from the clients
- Made outbound calls to prospective customers that introduce the clients' promotions that offer discounts and value-for-money purchases
- Sent company-authored messages via email and different messaging applications to generate lead and increase interest in the clients' products
Customer Service Representative
Qualfon Philippines, Inc.
05.2020 - 06.2022
- Managed inbound calls to assist customers with issues regarding their subscriptions to the company's clients
- Followed technical scripts and process work flows to achieve consistency with every case being handled
Education
Bachelor of Science - Education
Cordova Public College
Cebu City, Province Of Cebu, Philippines09-2024
Skills
- Executive support
- Administrative support
- Office management
- Schedule & calendar planning
- Customer service
- Scheduling
- Calendar management
- Project management
- Appointment setting
- Technical support
- Cold calling expertise
- Lead Generation
Tools and Software
- Airbnb
- Innago
- Shopify
- Zendesk
- Gorgias
- Avaya
- Slack
- Qualtrics
- MS Outlook
- MS Office
- Atrium
- Canva
Timeline
Marketing Research Specialist
Upwork
03.2024 - 01.2025
Executive Assistant
Direct Hire
02.2024 - 03.2025
Support ambassador
TDCX
03.2023 - 03.2024
Sales advisor
Concentrix
06.2022 - 02.2023
Customer Service Representative
Qualfon Philippines, Inc.
05.2020 - 06.2022
Bachelor of Science - Education
Cordova Public College
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