Joseph Arcos

l Deliver technical support for drone data processing and 3D modeling solutions, resolving 100% of Tier 1 and 90%+ of Tier 2 issues independently.

l Utilize Zendesk to manage 100+ weekly client cases, maintaining a high customer satisfaction rating.

l Train field teams on UAV data workflows, reducing processing error occurrences

l Provide email productivity tool support to 500+ global users, troubleshooting SaaS issues via email/live chat (e.g., API integrations, billing, general use-case).

l Onboard new clients and create help documentation, reducing support tickets by 50%.

l Collaborate with developers to prioritize feature requests, improving user retention

l Resolve technical issues for GIS applications, serving international clients under an Offshore client with real-time data mapping support.

l Streamlined documentation

l Advised 3 projects on GNSS surveys - GIS integration, and quality control, ensuring 99% data accuracy.

l Optimized RTK-based surveying workflows, reducing field rework by 25% through improved validation protocols.

l Developed internal guides for surveying and standardizing deliverables across 8+ teams of surveyors.

l Led GNSS-RTK surveys and total station operations for land development and service utility validation projects.

l Processed geospatial data for topographic maps, satellite imagery outputs and, auxiliary results

l Spearheaded a mobile - GPS development research team to create a product for high-grade consumer survey applications

l Assisted in field data collection using GPS and total stations, contributing to large-scale mapping of the Marikina River

l Drafted survey plots in AutoCAD, creating water and drainage pipeline survey structures, identifying economic hotspots for government applications