Joseph Alayacyac
Customer Service Representative
Cebu City, Province of Cebu,CEB
Summary
Dynamic Customer Service Representative with a proven track record at Concentrix, adept at resolving escalated issues and enhancing customer loyalty through active listening and problem-solving. Leveraged strong product knowledge to deliver tailored solutions, resulting in increased client satisfaction and retention. Committed to maintaining professionalism in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
06.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Alorica
01.2024 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer Technology
Cebu Technological University
Moalboal, Cebu 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
Concentrix
06.2024 - Current
Customer Service Representative
Alorica
01.2024 - 05.2024
Bachelor of Science - Computer Technology
Cebu Technological University
04.2001 -