Josenette G. Gica
Danao City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Firmus BPO Co. Information Services
06.2020 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Senior Crew/Administrative Crew
Freemont Foods Corporation
11.2018 - 11.2019
- Managed inventory effectively, reducing waste and optimizing stock availability for customer needs.
- Facilitated cross-training among team members enabling flexible scheduling during peak periods.
- Actively contributed ideas during team meetings, leading to innovative solutions for store growth and efficiency improvements.
- Provided training to new crew members, fostering a supportive learning environment and promoting professional growth.
- Organized work schedules for team members, balancing workload evenly while considering individual strengths and preferences.
- Assisted management in implementing new policies and procedures, leading to improved operational efficiency.
Administrative Crew and Team Leader
Topserve Service Solution Corp.
10.2017 - 11.2018
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
BACHELOR OF SCIENCE - INDUSTRIAL TECHNOLOGY (Computer)
Cebu Technological University Danao Campus
Danao City, Cebu01.2019
Skills
- Customer service
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Administrative support
- Customer relationship management (CRM)
- Staff training
- Technical support
Timeline
Customer Service Representative
Firmus BPO Co. Information Services
06.2020 - 02.2025
Senior Crew/Administrative Crew
Freemont Foods Corporation
11.2018 - 11.2019
Administrative Crew and Team Leader
Topserve Service Solution Corp.
10.2017 - 11.2018
BACHELOR OF SCIENCE - INDUSTRIAL TECHNOLOGY (Computer)
Cebu Technological University Danao Campus
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