JOSE MARI TORIBIO
Tanauan, Province Of Batangas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
EVERISE
02.2022 - 01.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Healthcare Customer Service Representative
TELETECH
11.2020 - 08.2021
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Front of House Employee
Cultural Center Of The Philippines
07.2017 - 12.2020
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor of Technology - Majored in Graphic Arts And Printing Technology
Technological University of The Philippines
Manila, Metro Manila, Philippines08.2020
High School Diploma -
La Consolacion College Tanauan
Tanauan, Province Of Batangas, Philippines2015
Skills
- Complaint Resolution
- Customer Service
- Problem-Solving Abilities
- Professional Telephone Demeanor
Timeline
Customer Service Representative
EVERISE
02.2022 - 01.2023
Healthcare Customer Service Representative
TELETECH
11.2020 - 08.2021
Front of House Employee
Cultural Center Of The Philippines
07.2017 - 12.2020
Bachelor of Technology - Majored in Graphic Arts And Printing Technology
Technological University of The Philippines
High School Diploma -
La Consolacion College Tanauan