Joselyn Rose Anabeso
P.6 Luis Villas St. Brgy. San Policarpo Calbayog City,samar
Summary
Results-driven client service professional with strong supervisory and management skills. Enhanced organizational efficiency and communication through effective time management, reducing customer waiting times and improving service delivery. Committed to continuous learning to support organizational objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Maxicare
11.2023 - 04.2024
- Resolved customer concerns regarding claims, billing, and policy issues, enhancing customer satisfaction and trust.
- Assisted customers with inquiries via phone, email, or chat, ensuring timely and accurate information delivery.
- Supported customers with membership applications, enrolment, and renewal, facilitating seamless onboarding and retention.
Customer Sales Representative I
Teleperformance
07.2021 - 01.2022
- Promoted and sold SiriusXM subscription plans and equipment.
- Achieved sales targets and performance metrics such as sales conversion and customer satisfaction scores.
- Resolved customer issues related to billing, technical, or account concerns, achieving high satisfaction through effective problem-solving.
- Utilised knowledge of SiriusXM's products and services to tailor solutions for customer needs, fostering long-term loyalty.
- Assisted customers with inquiries via phone, email, or chat, ensuring prompt and accurate responses to enhance customer experience.
Customer Representative I
Conduent Philippines
10.2019 - 02.2021
- Assisted customers with inquiries and efficiently resolved issues, enhancing customer satisfaction.
- Supported customers with billing claims and policy-related questions, facilitating timely resolutions.
- Provided information on product and service features and benefits, helping customers make informed decisions.
Education
Bachelor of Secondary - Education Major in English
Northwest Samar State University
Calbayog City, WSA01-2017
Bachelor of Secondary - Education Major in English
Northwest Samar State University
Calbayog City, Western Samar01-2029
Skills
- Customer service orientation
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Leadership skills
- Public relations
Languages
English
Tagalog
Waray-Waray
Websites, Portfolios and Profiles
https://www.linkedin.com/in/joselyn-rosewael-anabeso-35a303270/
References
- Jhoiah Magracia, 0939-4053-992, Trainer, Supervisor, Conduent Philippines
- Dr. Jose Genato Dela Cruz, 0916-4251-333, jgdelacruzmd@gmail.com, Company Physician, Maxicare
- Maria Roxanne Rodriguez, Rn, 0935-1902-886, goddessugar06@gmail.com, Clinic Head Supervisor, Teleperformance
Personal Information
Citizenship: Filipino
Certification
License Professional Teacher
Interests
- I love discovering new foods cuisine
- l love watching Korean movies
Timeline
Customer Support Specialist
Maxicare
11.2023 - 04.2024
Customer Sales Representative I
Teleperformance
07.2021 - 01.2022
Customer Representative I
Conduent Philippines
10.2019 - 02.2021
Bachelor of Secondary - Education Major in English
Northwest Samar State University
Bachelor of Secondary - Education Major in English
Northwest Samar State University