Joselle Justo
Customer Care Representative
Caloocan City, Metro Manila
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever
01.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Service Crew
Popeyes
10.2024 - 10.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Cashier
Everplus Superstore
07.2020 - 12.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Counter Checker
The SM Store
11.2019 - 07.2020
- Assisted customers with inquiries and concerns, demonstrating strong communication skills and problem-solving abilities.
- Prevented loss of merchandise through vigilant monitoring of potential theft during the counter checking process.
Education
Bachelor of Science - Entrepreneurship
University of Caloocan City
Caloocan City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Caloocan High School
Caloocan City, Metro Manila, Philippines 04.2001 -
Caloocan Central Elementary School
Caloocan City, Metro Manila, Philippines01-2010
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Timeline
Service Crew
Popeyes
10.2024 - 10.2024
Customer Service Representative
Foundever
01.2024 - 12.2024
Cashier
Everplus Superstore
07.2020 - 12.2020
Counter Checker
The SM Store
11.2019 - 07.2020
Bachelor of Science - Entrepreneurship
University of Caloocan City
04.2001 -
High School Diploma -
Caloocan High School
04.2001 -
Caloocan Central Elementary School
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