Joselito Benedicto LLAMAS
General Manager
Summary
Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
28
28
years of professional experience
2
2
Certifications
Work History
General Manager
MS Convergence Corp.
4 2022 - Current
- Leads, oversees, and assists Strategic Operations and Development for MSCC-PVI Group and MSP partners
- Handles Project management for New Business
- Concurrent GM for the Managed Services Operation of Tarlac MSP group
General Manager
MS Convergence Corp.
08.2021 - 04.2022
- Led Managed Services and Business Operations for Bulacan group
Director, Business Operations
MS Convergence Corp.
03.2019 - 04.2022
- Led the outsourced end to end business operations for Central Luzon Cable Television Network (CLCTN) and Converge ICT Solutions Inc
- (CNVRG) in providing Digital Cable TV and Internet connectivity services
- Currently servicing the provinces of Bulacan
- Served as Business Operations Head for PVI in servicing Bataan operations
- MS Convergence Corp
- (MSCC) is an accredited Managed Services Provider of Converge ICT Solutions Inc.
Director/ Finance Officer
George Bayad Center, Inc.
07.2017 - 12.2020
- George Bayad Center, Inc
- (GBCI) operates Bayad Center-Fairview Center Mall branch, a Full Store business franchise offering Bills payment, E-Load, Government payments under CIS Bayad Center, Inc
- (CBCI) CBCI is recognized as a leading player in the global outsourced payment collection, money remittance, e-loading, and application acceptance
- Main Services Offered: Bills Payment, Remittance, Business Service, and E-Loading
Cluster Head
MS Convergence Corp.
05.2018 - 03.2019
- Led the overall business operations and management of JMD Cable Network Inc.and Converge ICT offering Digital Cable TV and Internet connectivity services for San Mateo and Rodriguez in the province of Rizal
- Key focus on Subscriber acquisition, Subscriber maintenance and Revenue collection growth.
Sales Manager - Philippines
BCI Asia
11.2017 - 03.2018
- Focus on leading the New Sales team in meeting established sales revenue targets and also in business development through leads generation and actively looking for prospective clients, generate tailored quotations, and close subscription sales.
Independent Business Consultant
09.2015 - 12.2017
- Provided Project set up Sales and business consultancy for Telecom Consumer Sales, Distribution and Outsourced Management Services
Area Sales Management Consultant
San Miguel Corporation
10.2015 - 08.2016
- Recontract to Full time Area Sales Management Consultant, Sales and Distribution under San Miguel Telecom Project/ Bell Telecommunications Inc
- Served as Project Lead for the General Trade NCR unit Reported to the OIC-General Trade and S&D Head
Sales and Distribution Consultant
San Miguel Corporation
06.2015 - 09.2015
- Contracted for San Miguel Telecom project under the Commercial Division, Sales and Distribution - Territory management
- Tasked to prepare, develop and manage the General Trade Sales channel for launch readiness.
Group Head, Consumer Sales Regional
Converge ICT Solutions Inc.
07.2014 - 06.2015
- Led the department of Consumer Sales Regional and its Affiliate Business Units (ABU) - Administrative and Technical Operations for AIR Cable (ACCTN, HI-TECH, CLCTN, SCCN) and its Cable Broadband Internet (ComClark)
- Responsible for delivering MTD and YTD volume and revenue targets for CATV and Broadband Internet access through new acquisition growths, service & product upsells, upgrades and subscriber retention programs across ComClark, Cable Affiliates and Joint Venture partners' service areas within the provinces of Pampanga, Tarlac, Bataan and Bulacan
- Consumer Sales Regional accounts for 60% of total company revenue business share
- Reported directly to the Chief Operating Officer (COO)
Head, Telesales and Corporate VIP Unit
ABS-CBN Convergence Inc.
03.2012 - 06.2014
- Led sales migration for ABS-CBN parent, Lopez affiliates and subsidiaries, Bayantel Corporate & SME Wireless, and Consumer Telesales accounts to ABS-CBNMobile Home Phone (MHP postpaid) Delivered and handled CRM (system: V-Tiger & Siebel) Sales lead generation, conversion and activation though Telesales Unit
- Project Lead, ABS-C Sales pre-launch Special Projects unit
- Start up unit that handled the sales pre-launch and launch readiness for ABS-CBNMobile both for Prepaid and Postpaid services Led Sales Channels development initiatives and Field Sales Budget preparation and readiness
Group Sales Manager
Bayan Telecommunications
09.2009 - 02.2012
- Unit Head, West Metro Manila Wireless Sales covering the cities of Makati, Pasay, Mandaluyong, San Juan, Caloocan and Manila (Sep 2010 - Feb 2012) Unit Head, PORTAC and Special Deployment Group Overall in charged of Sales Blitzes, Booth set ups, Office selling and Events in all MM locations
- Coordinated directly with Trade and Consumer Marketing from site acquisition to activation and execution
- (Sep 2009- Sep 2010) Reported to the Sales Head, Metro Manila Wireless Sales Department.
District Sales Manager
Bayan Telecommunications
01.2007 - 08.2009
- Led and managed Bayan Wireless Field Sales teams covering CAMANAVA and Manila areas
- Responsible in delivering MTD and YTD Wireless Landline Sales volume activation, revenue and churn management.
Telco Relations Manager
Bayan Telecommunications
02.2006 - 12.2006
- Served as BayanTel's single point of contact for North Luzon and Mindanao PAPTELCO partners Assigned to handle Customer service, Sales, and Technical support requirements for North Luzon and Mindanao located PAPTELCOs Responsible in service monitoring and payment collection for all ILD and NLD toll traffic transactions for all Toll interconnected PAPTELCOs Responsible in acquiring and maintaining revenue collections for all Data (DLL, DFR, IAS, DSL, IPT) subscribed account by PAPTELCO clients
Area Manager
Bayan Telecommunications
05.2002 - 01.2006
- Responsible in meeting LEC Fixed Landline MTD and YTD Sales Volume activations and Revenue targets - Managed Sales Acquisition operational expenses in terms of cost per line maintenance - Ensured on time compensation and incentive payouts of agents - Handled dealings with Sales agency in terms of manpower resourcing - Conducted Sales Coaching and Training to existing and newly hired agents - Provided management with information and analysis on effectiveness of current marketing tools being utilized, and at the same time formulated sales strategies in improving line acquisition - Led and supervised 4 Team Leaders and 40+ sales agents (2003-2004) - Developed localize incentive schemes resulting to higher Agent productivity and lessen Agent attrition - Districts handled under Metro Manila Retail LEC Acquisition - Residential and Micro Business group; - Awarded as 'District Sales Manager of the Year 2003'
Project Team Lead
Customer Contact Center, Inc.
11.2001 - 04.2002
- Inbound and Outbound Telesales for Local Outsource Services under Source One Asia C-Cubed was a Lopez group subsidiary that ventured in the BPO/ Call Center business and integrated Customer servicing for all Lopez affiliated companies under one unit
- (Meralco, Skycable, Bayantel)
Branch Head, CSD Bayancenter
Bayan Telecommunications
01.2001 - 10.2001
- Led and managed Bayan Business Centers operation for key locations in Manila, Quezon City, Malabon and Valenzuela
- Assisted in OPEX budget review and preparation.
CS Specialist | CS Representative, CSD Bayancenter
Bayan Telecommunications
07.1996 - 12.2000
- Served as Business Center frontliner under the Customer Service Department handling customer inquiries, applications, complaints, payments and VIP accounts.
Property Consultant
SPL Marketing Properties, Inc.
03.1996 - 06.1996
- Handled pre-selling of properties developed by the DM Consunji Group ( Initial project: Pioneer Highlands ) Developed and prepared Presentation materials for company exhibits and launch events
Education
BFA and CFA, Studio Arts -
University of the Philippines
01.1990 - 1994.05
Biology, General - undefined
University of Santo Tomas
01.1988 - 1990.05
High School/Secondary Diplomas and Certificates - undefined
Don Bosco Technical Institute, Tarlac
01.1984 - 1988.05
Skills
Operations Management
Customer Relationship Management
Team Leadership
Project Management
Business Development
Analytical Skills
Employee Development
Sales Team Development
Performance Improvements
Certification
5 Ways to Control Your Time, Lynda.com, 08/2016, EF81DE
Languages
English
Filipino
Volunteer Experience
- ABS-CBN Corporation, Disaster and Humanitarian Relief, 11/2013, Present
- ABS-CBN Corporation, Disaster and Humanitarian Relief, 10/2009, Present
Timeline
General Manager
MS Convergence Corp.
08.2021 - 04.2022
Director, Business Operations
MS Convergence Corp.
03.2019 - 04.2022
Cluster Head
MS Convergence Corp.
05.2018 - 03.2019
Sales Manager - Philippines
BCI Asia
11.2017 - 03.2018
Director/ Finance Officer
George Bayad Center, Inc.
07.2017 - 12.2020
Area Sales Management Consultant
San Miguel Corporation
10.2015 - 08.2016
Independent Business Consultant
09.2015 - 12.2017
Sales and Distribution Consultant
San Miguel Corporation
06.2015 - 09.2015
Group Head, Consumer Sales Regional
Converge ICT Solutions Inc.
07.2014 - 06.2015
Head, Telesales and Corporate VIP Unit
ABS-CBN Convergence Inc.
03.2012 - 06.2014
Group Sales Manager
Bayan Telecommunications
09.2009 - 02.2012
District Sales Manager
Bayan Telecommunications
01.2007 - 08.2009
Telco Relations Manager
Bayan Telecommunications
02.2006 - 12.2006
Area Manager
Bayan Telecommunications
05.2002 - 01.2006
Project Team Lead
Customer Contact Center, Inc.
11.2001 - 04.2002
Branch Head, CSD Bayancenter
Bayan Telecommunications
01.2001 - 10.2001
CS Specialist | CS Representative, CSD Bayancenter
Bayan Telecommunications
07.1996 - 12.2000
Property Consultant
SPL Marketing Properties, Inc.
03.1996 - 06.1996
BFA and CFA, Studio Arts -
University of the Philippines
01.1990 - 1994.05
Biology, General - undefined
University of Santo Tomas
01.1988 - 1990.05
High School/Secondary Diplomas and Certificates - undefined
Don Bosco Technical Institute, Tarlac
01.1984 - 1988.05
General Manager
MS Convergence Corp.
4 2022 - Current
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